Refund for a non-functioning product purchased through Microsoft

Question

Dear Microsoft Support,

I purchased the Tablet Pro Studio application through Microsoft today. Unfortunately, the application does not function properly and is unusable due to numerous bugs and configuration issues. I have attempted to contact the developer, but their support links are non-functional, the contact form does not work, and email messages are rejected.

I have canceled my subscription and would like to request a refund. I would like to emphasize that I am using genuine Microsoft hardware, including the Surface Studio and Slim Pen. Tablet Pro Studio should work seamlessly in the Surface Studio environment; however, despite following the FAQ, resetting devices, reinstalling the application, and spending many hours attempting configuration and usage, the application remains unusable.

I kindly request your assistance in processing a refund and information on the steps I should follow to obtain it.

Thank you for your support.

Answer 1

Please note that this is pl-pl Q&A Forum, any threads should be posted in Polish. However, I will still provide an answer in English based on your initial response. 

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Hi Daria Wilsz,

Welcome to the Microsoft Q&A Forum!

I'm sorry to hear that the app Tablet Pro Studio is not functioning as you expected and you've been facing difficulty trying to get developer support.

To request a refund for Tablet Pro Studio, follow these steps:

1. Go to the Microsoft Account page and sign in with the Microsoft account you used to buy the app.
2. Navigate to your Order History or the "Request a refund" section.
3. Find Tablet Pro Studio in your purchases and select it.
4. Choose "Request a refund" and fill out the refund form, specifying your reason for the request.
5. Submit the refund request and wait for Microsoft's response. Refunds for digital goods are evaluated on a case-by-case basis and typically processed within a few days if approved.

For more support, you can contact Microsoft Support directly to discuss your refund request.

Navigate to Microsoft Support Page

Type in "Request a refund" and choose "Get Help", and finally "Sign in to contact Support"

Hope you'll get this sorted out.

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