Urgent — Verify one‑time 12‑month Microsoft 365 & Copilot offer shown during first sign‑in (no confirmation email)

Question

Subject: Urgent — Verify one‑time 12‑month Microsoft 365 & Copilot offer shown during first sign‑in (no confirmation email)

Hello Microsoft Support,

My name is Patrycja SZEWCZYK. I am contacting about my school account ******@zs21.edu.pl. On 18‑Nov‑2025 during my first sign‑in after a password issue, I was redirected to the Microsoft Support portal at the URL below. At the top of that page a one‑time offer appeared that looked like a “12 months free” offer for Microsoft 365 (it visually resembled Microsoft 365 Personal with Copilot and the commercial price ~42.99 PLN/month). I clicked the option to accept, but I did not receive any confirmation email and I cannot find any subscription or order in my account.

Portal URL: https://support.microsoft.com/pl-pl/account-billing/portal-moje-konto-na-potrzeby-kont‑służbowych‑eab41bfe‑3b9e‑441e‑82be‑1f6e568d65fd

Please do the following:

1. Confirm whether any trial or paid subscription (e.g., Microsoft 365 Personal or any Copilot add‑on) was created for ******@zs21.edu.pl on or after 18‑Nov‑2025. If yes, provide the order ID, activation date, subscription name, billing status, and the exact offer text that was applied.
2. If no order exists, confirm that no charges will be applied, explain why this offer displayed during sign‑in, and confirm there is no pending order.
3. If an order exists but was created in error or without proper confirmation, please cancel/revoke it and confirm the cancellation and any refund in writing.

I can provide screenshots of the offer page, Word → File → Account (showing signed‑in account and product info), and my inbox search results (including Spam/Junk) on request. Please open an investigation, provide a case number, and advise next steps.

Thank you,

Patrycja Szewczyk
e-mail: ******@zs21.edu.pl *moved from Microsoft 365 i pakiet Office | Subskrypcja, konto, rozliczenia | Do użytku edukacyjnego | Windows

Answer 1

Hi Patrycja,

Thank you for posting, I am here to help. I’m Sorry you are having this problem. Have you check your school mail associated to your Microsoft account. If not you can contact your school IT Administartor or IT Helpdesk possible they can further check this subscription under your School account regarding Microsoft 365 * Copilot subscription.

If not Here's how to check when your Microsoft 365 & Copilot subscription.

Click on this link to open the page:

https://account.microsoft.com/services

log in your school account and check under subscription if you are subscribe or not from

Microsoft 365 Personal with Copilot for 42.99 PLN.

For more details you can check this article from Microsoft regarding subscription on your Microsoft account:

https://support.microsoft.com/en-us/office/find-out-when-your-microsoft-365-subscription-expires-2eb89f06-bd1c-4f57-9269-f1cbab894341

I hope you find this information helpful. Please let us know if you have any further questions If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher