Service infrastructure fundamentals


This content is archived and is not being updated. For the latest documentation, go to About Dynamics 365 Customer Insights engagement insights capability. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts Sep 29, 2021 -

Feature details

  • Various optimizations (performance, scalability)
  • Security and privacy refinements
  • Accessibility fixes
  • Localization and globalization considerations