Perda de Acesso ao MFA do Programa para Desenvolvedores do Microsoft 365

Question

Perda de Acesso ao MFA do Programa para Desenvolvedores do Microsoft 365

Leonardo Francisco da Silva 20

Olá, tenho acesso à conta de administrador ***@yqsxp.onmicrosoft.com, incluindo a senha correta, mas perdi o acesso ao aplicativo Microsoft Authenticator (MFA). Não tenho outro usuário administrador no locatário e não consigo fazer login para redefinir as configurações do MFA.

O locatário foi criado por meio do Programa para Desenvolvedores do Microsoft 365. Solicito suporte para desativar o MFA temporariamente ou me ajudar a recuperar o acesso à conta de administrador.

A conta é a única Administrativa e Global. O acesso requer autenticação de 2 fatores, é possível trocar a senha mas não é possível logar. Como faço para remover o a autenticação de 2 fatores?

Em todos os lugares recomenda entrar em contato para resetar/remover o MFA, mas não fala aonde e como entrar em contato.

Obrigado!

Surya Prakash Kotte 2,690 Pontos de reputação Equipe Externa da Microsoft Moderator

2025-05-28T03:57:44.7933333+00:00

Hello Leonardo Francisco da Silva,

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

Time Zone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Leonardo Francisco da Silva 20 Pontos de reputação

2025-05-28T11:32:26.5266667+00:00

Hello! Thank you for your response and for the clear instructions. I’ve gathered the requested information and will send it via private message so we can proceed with the process. I appreciate your support and look forward to the next steps.
Leonardo Francisco da Silva 20 Pontos de reputação

2025-05-29T17:09:41.6266667+00:00

I would like to share that my request has been addressed and resolved. After months of attempts, I found the solution through another question I saw here on the platform. I’m grateful to moderator Surya Prakash Kotte, who opened the ticket and facilitated the initial contact.

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Surya Prakash Kotte 2,690 Pontos de reputação Equipe Externa da Microsoft Moderator

2025-05-28T03:57:44.7933333+00:00

Hello Leonardo Francisco da Silva,

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

Time Zone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Leonardo Francisco da Silva 20 Pontos de reputação

2025-05-28T11:32:26.5266667+00:00

Hello! Thank you for your response and for the clear instructions. I’ve gathered the requested information and will send it via private message so we can proceed with the process. I appreciate your support and look forward to the next steps.
Leonardo Francisco da Silva 20 Pontos de reputação

2025-05-29T17:09:41.6266667+00:00

I would like to share that my request has been addressed and resolved. After months of attempts, I found the solution through another question I saw here on the platform. I’m grateful to moderator Surya Prakash Kotte, who opened the ticket and facilitated the initial contact.

Answer 1

Hello

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Answer 2

Leonardo Francisco da Silva 20

I would like to share that my request has been addressed and resolved. After months of attempts, I found the solution through another question I saw here on the platform. I’m grateful to moderator Surya Prakash Kotte, who opened the ticket and facilitated the initial contact.

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Perda de Acesso ao MFA do Programa para Desenvolvedores do Microsoft 365

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