AADSTS50020: User account '******@gmail.com' from identity provider 'live.com' does not exist in tenant 'Centific Global Solutions, Inc.' and cannot access the application '

Question

I need to use this site as a employee:

https://my.oneforma.com/Account/login.php
And give that error:

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Estamos com problemas para fazer com que você entre. AADSTS50020: User account '******@gmail.com' from identity provider 'live.com' does not exist in tenant 'Centific Global Solutions, Inc.' and cannot access the application '1cb64250-6407-4e2d-ba09-ced55c9232e1'(OneForma) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Detalhes da solução de problemasSe você entrar em contato com o administrador, envie estas informações para ele. Copiar informações para a área de transferência

Request Id: 720a6f5a-0c4d-4fff-94e8-f5ae90d91300Correlation Id: 357eaa55-24f2-4bae-b625-85067d03cd69Timestamp: 2023-10-02T09:31:41ZMessage: AADSTS50020: User account '******@gmail.com' from identity provider 'live.com' does not exist in tenant 'Centific Global Solutions, Inc.' and cannot access the application '1cb64250-6407-4e2d-ba09-ced55c9232e1'(OneForma) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

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Answer 1

If you have used this service before, the issue is with the way the organisation has configured their system. You would need to contact them to see what the issue with your account is.

Answer 2

I subscript in this site with that account.

https://my.oneforma.com/Account/login.php

Answer 3

Hi, I'm Elise, a fellow user like yourself and I'd be happy to help with your issue.

It looks like you are trying to login using your personal account to this service, which requires a work or school account.

Could you try login with your work or school account to resolve the issue.

Please let me know if you need any further assistance.

Kind Regards,

Elise