Erro ao tentar comprar Roblox Premium com saldo da Microsoft

Question

Olá, estou tentando comprar uma assinatura do Roblox Premium usando meu saldo da conta Microsoft pelo aplicativo do Roblox da Microsoft Store, mas estou recebendo a seguinte mensagem de erro: “Este produto não pode ser validado no momento.” Já confirmei que tenho saldo suficiente e estou usando a conta correta. Já tentei reiniciar o app e também todas as possíveis soluções que encontrei, mas o erro continua.

Gostaria de saber como posso resolver isso e conseguir concluir a compra com meu saldo da Microsoft.

Answer 1

You can check and try to purchase it and see if this will push through by accessing the Microsoft Store from a browser. In the event that there will still be an issue, you may also try to reach out to the support team for your account to be checked as well.

• Open https://support.microsoft.com/pt-br/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=Google from a browser or you can also launch the Get help app on your PC.
• Type in talk to support or talk to an agent.
• Click on the blue button (Sign in or Sign in to contact support) on the below part.
• Sign in/Log in when prompted and try to connect to an agent/support from there and please take note that it will take several attempts due to the queue or workload before you can get a hold of someone from the team.

Answer 2

Hello, please try to logout and login to both the game and the Microsoft Store and try again afterwards. Altenatively, you can try to purchase directly from their website using a browser or from the Roblox app itself.