Eu alterei o alias principal do meu Outlook e não estou mais recebendo emails na caixa de entrada, como resolvo?

Question

Eu alterei o alias principal do meu Outlook e não estou mais recebendo emails na caixa de entrada, como resolvo?

Answer 1

Hi, Sovi Gla

Good day!

Thanks for posting into our community.

According to your description, I'm sorry to hear you're having trouble with your new Outlook address.

The error message you're seeing indicates a communication problem between the mail servers. Could you please tell us whether you're

using a Microsoft365 business account(@xxx.onmicrosoft.com/@yourdomain.com) personal account (which ends with outlook.com/hotmail.com/live.com/msn.com) or some other 3rd party pop/imap account?

Please confirm these questions above so that I can offer a solution tailored to your problem to avoid a wrong solution.

If you're using Office 365 for business accounts, here are a few steps you can try to troubleshoot this issue:

1. Verify the Recipient's Email Address: Ensure that the email address you're sending to is correct and active.
2. Check for Typos: Double-check for any typos in the recipient's email address.
3. Remove Auto-Complete Entries: Sometimes, outdated or incorrect entries in your auto-complete list can cause issues. Try removing the recipient's email address from your auto-complete list and re-entering it manually.
4. Resend the Email: Wait a few minutes and try resending the email. Sometimes, temporary issues with mail servers can cause these errors.
5. Check Your Email Settings: Ensure that your email settings are correctly configured. You can find detailed instructions on how to set up your Outlook account here.

• Note: Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Thanks for your precious time and your understanding would be highly appreciated.

Hope you all the best!