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Hello,
Welcome to the Microsoft 365 and Office Community.
I hope this finds you well. Please follow the steps below to resolve the issue:
1. Verify if the data validation drop-down list is correctly configured. You can do this by selecting the cell or range of cells where the drop-down list is configured, then go to the "Data" tab on the ribbon and click on "Data Validation" in the "Data Tools" group. Make sure the list of options is correctly defined in the "Settings" tab.
2. Check the settings for auto-fill. To do this, go to the "File" tab on the ribbon and click on "Options". Then, click on "Advanced" in the options window and scroll down to the "Editing" section. Make sure the option "Enable AutoComplete for cell values" is checked.
3. Verify if auto-fill is enabled in Excel in general. To do this, go to the "File" tab on the ribbon and click on "Options". Then, click on "Advanced" in the options window and scroll down to the "Editing" section. Make sure the option "Enable AutoComplete for cell values" is checked.
Restart Excel after making changes to the settings to ensure that the changes take effect.
Responding to users reading this thread, support help didn't resolve the issue.
I hope Microsoft takes action soon.