Office 2019 MAC

Question

Adquiri o licenciamento perpetuo do Office 2019 para Mac em 2021 e desde a ultima atualização que não me é possível editar ou criar conteudos word, excel, pptx... Paguei 149€ e simplesmente já tentei de tudo para reativar a licença e simplesmente não funciona. Segui já todas as etapas sugeridas no chat, já liguei para a linha de apoio, vi fóruns e nada.
A Microsoft informa que é possível continuar a usar a versão 2019 para MAC apesar de nao garantir updates e bug fix. Contudo neste momento não consigo utilizar nenhuma das plataformas Office.
O que posso fazer para ativar a licença e poder voltar a usar a minha licença?

Answer 1

IFyour license is for Office 2019, then you have to remove the wrong version first:

Uninstall Office for Mac - Microsoft Support

Then, install the correct version for current versions of Mac OS, which is 16.78.3 which you can download from this link:

Office suite (with Teams)
or
Office suite (without Teams)

After installing, delete AutoUpdate. You’ll find it in the MAU2.0 folder which should be located in:
Macintosh HD/Library/Application Support/Microsoft/MAU2.0

Answer 2

I'm not sure what update you might be thinking of. Mainstream support for that version ended in October 2023 and there haven't been any recent updates. Perhaps you updated your operating system? Office only runs on a limited range of operating systems, so if you updated to Sequoia, that probably why Office won't run. I'm not seeing any problem using Office 2019 under High Sierra.