não consigo entrar no ondrive

Question

Prezados, não consigo entrar em minha conta (___@___.___) no OneDrive, nela há uma série de arquivos, os quais não sincronizam, não abrem, tampouco consigo copiar para outra area do PC, quando tento acessar a nuvem fazendo uso de minhas credenciais pelo App do OneDrive instalado no PC, aparace mensagens de Erro. Neste caso o que fazer para recuperar todos os aquivos e pastas que estão dentro desta nuvem com esta conta?

Já reportei o problema para o suporte e recebi essa msg abaixo, porém o status da solicitação ainda não está como concluída, alguém poderia me ajudar… Preciso de meus arquivos.

Delivery has failed to these recipients or groups:

___@___.___ (___@___.___)
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:

Generating server: MW1PEPF0000E691.namprd21.prod.outlook.com

___@___.___
Remote server returned '550 5.4.310 DNS domain vqxy8.onmicrosoft.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=vqxy8.onmicrosoft.com] [SJ5PEPF000001D9.namprd03.prod.outlook.com 2025-01-10T21:43:02.015Z 08DD2C028E6BC58C]'

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From: Matheus D <___@___.___>
Date: Fri, 10 Jan 2025 21:43:00 +0000
Subject: =?utf-8?b?TsOjbw==?= consigo mais entrar em meu ondrive -
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Answer 1

Esta resposta foi traduzida automaticamente. Como resultado, pode haver erros gramaticais ou palavras estranhas.

Olá Eros,

Bem-vindo à Comunidade da Microsoft. **Se você não conseguir fazer logon em sua conta do OneDrive, siga estas etapas de solução de problemas para recuperar o acesso e resolver problemas comuns:**1. Verifique o status da conta emOneDrive.com

• Vá para OneDrive.com e tente entrar.
• Se sua conta estiver bloqueada ou restrita, o sistema exibirá um prompt com instruções para desbloqueá-la (por exemplo, verificar sua identidade por e-mail/SMS).

2. Verifique o Microsoft Authenticator (se ativado)

• Se você usar o Microsoft Authenticator para verificação em duas etapas:
  • Abra o aplicativo Authenticator no seu telefone.
  • Verifique se há uma notificação de login do OneDrive/Microsoft e aprove-a.
  • Se nenhum prompt for exibido, abra manualmente o aplicativo e insira o código de 6 dígitos ao fazer login.

3. Métodos alternativos de login

• Se você não conseguir acessar o Authenticator, tente:
  • Redefinição de senha: redefina sua senha da Microsoft.
  • Backup de e-mail/telefone: use um método de verificação secundário vinculado à sua conta.

Se você tiver outras dúvidas ou quiser compartilhar mais contexto/detalhes, por favor me avise em sua resposta!Atenciosamente Walter Branco || Especialista em suporte da comunidade Microsoft