Não consigo acesso ao portal

Question

Bom Dia, estou com um problema, estou tentando acessar o portal admin do Volume Licensing Service Center e não estou conseguindo, tenho usuário e senha corretos, porém, o app do authenticator está cinza e não está aparecendo o código para o acesso ao portal, estou tentando contato com a Microsoft e não conseguimos, tento pelo telefone e nunca consigo falar com ninguém.

Como posso resolver?

Answer 1

Hi, Daniel

Thanks for your update and it's good to know that you've contacted with the Data Protection team. We hope your issue will be solved soon.

If it's convenient to you, could you please vote or mark my initial reply which might help other community members who has the similar issue.

Thanks so much for your efforts and wish you have a great day!

Answer 2

Hi, Daniel

Good day!

Thanks for posting into our community and we're glad to assist you.

According to your description,  I'm sorry to hear you're having trouble accessing the Volume Licensing Service Center (VLSC).

Here are a few steps you can try to resolve the issue:

1. Check Authenticator App: Ensure your authenticator app is up-to-date and properly configured. Sometimes, reinstalling the app can help resolve issues.
2. Clear Browser Cache: Clear your browser's cache and cookies, then try accessing the portal again.
3. Use a Different Browser: Sometimes, switching to a different browser can resolve access issues.
4. Contact Support: If the above steps don't work, you can contact Microsoft support. Here are some options:
   • Customer Service Phone Numbers: You can find customer service phone numbers for your region on the Números de telefone do suporte ao cliente - Suporte da Microsoft
   • Volume Licensing Service Team: For specific issues with volume licensing, you can contact the Volume Licensing Service team through the Informações de suporte ao licenciamento por volume. | Microsoft Learn.

We truly understand how frustrating when getting trouble with this given issue, the final option for you that you need to contact Microsoft Data Protection team directly - Números de telefone do suporte ao cliente - Suporte da Microsoft.

Here's the dialogue between me and the Microsoft hotline:

First, when I calling the hotline and it will asked you what kind of issue that you're troubled in.

• Change password.
• What kind of product that you're using?

-Office 365 for business.

-confirmed: Whether education account or ?

• For business
• Are you administrator?
• Yes.
• Do you have the other administrator of your organization?
• No.
• Do you need a .... service request?
• Yes.

Then just wait for the redirecting, later you will have a chance to talk with the correct support Team.

Note: For our forum team that we can only again educate customers for our support scope and can educate customers that call support number provided in that article is the only standard call support number, can try to call again carefully. Thank you!

Thank you for your precious time and your kind understanding.

I hope this information helps you to reach data protection team to open ticket.
Hope you everything is going well for you.

Answer 3

Muito Obrigado, consegui contato.