Preciso de ajuda com a minha conta Microsoft Educação

Question

Estou a criar a conta do office 365 da Microsoft Educação de uma escola Externato Nova Caxias, preciso de pagar Estou a tentar iniciar sessão na minha conta Microsoft e estou a receber uma mensagem de 'Verificação de segurança'. A mensagem diz: 'Uma mensagem ou uma chamada telefónica ajuda-nos a garantir que isto foi feito por si. Introduza um número que não seja VoIP ou gratuito.' Já tentei introduzir o meu número de telefone, mas está a dar erro.

Answer 1

Hi, Hugo Miguel Rodrigues Carvalho2

Thanks for your detailed sharing. Since for our community is a public place for sharing and discussing.

In order to protect your privacy, we've already removed the detailed number from above.

Back to your concern, it is really important to us to collect your detailed account's type, would you please allow us to know whether you're using a Microsoft 365 business account(@xxx.onmicrosoft.com/@yourdomain.com) or a personal account (ending in outlook.com/hotmail.com/live.com/msn.com) or another third-party POP/IMAP account?

Sincerely,

Alex | Microsoft Community Moderator.

Answer 2

https://learn-attachment.microsoft.com/api/attachments/ad24c0f9-0281-4133-ad23-78a378dff043?platform=QnA&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSZ43mqn1mAJnB939xqr%2ByU7m10qbC5SjR5%2Bbjnels4O583nu9aoV5cGrkQlr9pIBPPf2uYKvwVfqbXGvTY%2FTmqmhG6DvUwbQktH4X3ltQh1kZimsD%2BOBVPvOWOy4hKO5924iuy5vTmw%2FE2yX%2FDhCODmf7E88bOLvV8zy91wI83RsiUk%2BWbVDnm4ZsuRiPnwmARsYZovGlSU%2F%2FVhDNu74PYULQQqizs6SMK4v6B1%2FjVLHvisvyvqeb5Of1JtEs4vDBlm3VexOsj9GiNr6iVPYRG4ZJTjdDVgBb2S2yQqEBlfw%3DConforme solicitado está aqui a captura de ecrã

Answer 3

Hi, Hugo Miguel Rodrigues Carvalho2

Good day!

Thank you for posting to Microsoft Community. We are glad to assist you!

According to your description, I'm sorry to hear about the trouble you're having with your Microsoft Education account.

Before we troubleshoot this given issue, would you please allow us to collect some detailed information from as below:

• Are you using a Microsoft 365 business account(@xxx.onmicrosoft.com/@yourdomain.com) or a personal account (ending in outlook.com/hotmail.com/live.com/msn.com) or another third-party POP/IMAP account?
• To better understanding your concern, would you please capture the detailed screenshot of  'Security check' message with us in Private Message.

To view private messages please see the steps below:

• Click the account you logged in in the up-right corner - My profile - View private messages to reply.  

Please be kindly to understand that it is really important to us to collect the above information in case of giving wrong suggestions.

Once we received your new updates, we will assisting you further in here. Thanks for your understanding in advance!

Hope you all the best and looking forward to your new updates!

Sincerely,

Alex | Microsoft Community Moderator.