Recuperar o acesso à conta microsoft empresarial.

Question

Olá!

Perdi o acesso à minha conta microsoft empresarial. Fui recuperar e desconectou de todas os meus dispositivos, incluindo o authenticator. Agora quando vou logar pede o código de verificação do authenticator, mas não consigo acessá-lo mais. Como faço para recuperar a minha conta? Apenas eu sou o administrador e preciso do acesso para continuar trabalhando.

Answer 1

Hello Jimmy,

Thank you for posting in Microsoft community.

Based on the issue you are having, if you only have one global administrator, then you need to involve Microsoft data protection team.

As forum moderators, we don’t have access to the backend systems to troubleshoot this effectively due to privacy and security constraints. For that reason, the most efficient solution would be to contact Microsoft’s support team directly.

You can follow this article to check global customer support phone number.

Números de telefone do suporte ao cliente - Suporte da Microsoft

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

In some countries, it is an automated conversation like: First, when you call the hotline, it will be asked as follows:

IVR: What kind of problem are you concerned about?

You: Authenticator.

IVR: What kind of product do you use?

You: Office 365 for business.

IVR confirmation: education or company account?

You: For companies

IVR: Are you an administrator?

You: Yes.

IVR: Do you have the other administrator in your organization?

You: No.

IVR: Do you need a... Service request?

You: Yes

I appreciate your patience and understanding and thank you for your time and cooperation.

Clover-L - MSFT | Microsoft Community Support Specialist.