Estou tentando usar a droga da minha contra de estudante mas está me pedindo um número de celular que não tenho HÁ MAIS DE 5 ANOS. Não consigo ingressar no site de forma alguma

Question

Estou tentando usar a droga da minha contra de estudante mas está me pedindo um número de celular que não tenho HÁ MAIS DE 5 ANOS. Não consigo ingressar no site de forma alguma

Answer 1

Hi Vinicius, Good day and welcome to the community. If you are an end user in your school, you could ask your administrator to sign in to the admin center > Users > Active user > to manage your MFA settings.If you are the only admin of your organization and have completely locked out of the admin center, the only option left would be open a Microsoft Support Case.
You can find the Support Phone Numbers here:https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2If you still cannot reach an agent through the link above, there is still a workaround, you can create a new business account with free trial to allow yourself raise a support ticket, there you could provide your current account details. Ask the agent to escalate this issue for a temporary login. I hope this can help!

Best regards,

Hoang-D - MSFT | Microsoft Community Support Specialist