I cant recover my passwor to ******@live.com

Question

Good afternoon

I can't recover my Microsoft accout - ******@live.com,

I can't access none of my Microsoft products, ( outlook, Excel. Word,,,).

I try to change my password, I got my code in my alternative email (******@sapo.pt), I got a code but the secund step autentication by mobile, +47 95737964, doesn't work.

I have dozens of Excel ark and Word documents that I can use, in fact all my daily work.

My emails, Outlook (******@live.com) is my main work email.

Please help me. If I need to pay anithing please send my what is need.

Best Regards

Carlos Tojo

Answer 1

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor.

Just to clarify, did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5...

Important: The account recovery form can only be used if two-step verification isn't turned on. If the feature is enabled, the only way to recover the account is to regain access to your two-step verification phone number.

Since you mentioned that the codes from the 2-step verification codes didn't work, your account may have been blocked. Kindly follow the guide to unblock your account through this link:

https://support.microsoft.com/account-billing/a...

If the issue persists, I highly recommend you submit a reinstatement form as a last resort:

https://www.microsoft.com/concern/AccountReinst...

(This is not an account recovery webform)

You may receive the results via email within 48 - 72 hours.

If you haven't received a response to the reinstatement request you have submitted after 72 hours, please check your email inbox, junk, and spam folders in case you receive it there.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl