Como corrigir error 401 ao entrar no outlook - email

Question

Como resolver esse error?
Não consigo acessar ao e-mail mas consigo acesso a central de contas da microsoft.

Segue:

UTC Date: 2025-07-22T20:12:01.237Z
Client Id: C44B2D0FCA814D03BB777D9B766997CD
Session Id: 58d16f6f-d9af-4c52-9e13-7b98fc0b0947
Client Version: 20250711010.06
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.a0f48b8b.js:1:1038)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.a0f48b8b.js:1:163175
st: 401
efe: RO2P215CA0050

Answer 1

Hey Andrew! Nice to meet you!

Based on your description, the 401 error code was due to a server issue, but since there are no server alerts for Outlook: https://portal.office.com/servicestatus/ kindly try to perform the following workarounds for us to isolate the case:

(You may skip the parts if you have done them already.)

1. Restart your device and router, then try signing in again.
2. Clearing the cache and cookies of your browser.

To clear your browser cache and cookies in Microsoft Edge, go to Settings > Privacy > Clear browsing data and select Ctrl+Shift+Del. You can also type "edge://settings/clearbrowserdata" in your address bar to access this function.

1. Disabling extensions / going incognito or in-private browsing.

In Microsoft Edge, select Extensions located to the right of your browser address bar, then select Manage Extensions.

Select the toggle next to the extension you want to turn off.

1. Changing browsers. (Google Chrome, Microsoft Edge, Safari, etc.)
2. Disconnect from the VPN or Proxy server.

Open Settings and click/tap on the Network & Internet icon.

Click/tap on VPN on the left side, click/tap on the connected VPN (ex: "MPN") on the right side you want to disconnect, and click/tap on the Disconnect button.

When finished, you can close Settings.

1. Using different devices and network services.

7.Try waiting a few hours to sign in again.

You may also try the Sign-in helper tool in case this would work through this link: https://support.microsoft.com/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,

Darhyl