Meu outlook o recebimento de email esta intermitente

Question

Bom dia

o meu outlook esta intermitente o recebimento de email , tem horas que recebo tem horas que nao chega email nenhum, e nao tenho nem ideia como resolver. ja ta tudo atualizado, e nao resolvo o problema

Answer 1

Hello Daniel,

Thanks for reaching out to Microsoft Q&A forum Support.

If I get you correctly you are experiencing irregular email delivery sometimes messages come through, and other times they don’t. I sincerely apologize for the inconvenience.

To help isolate the issue more effectively, I would like to ask you a few quick questions

1. Which version of Outlook are you using? (e.g., Outlook Web, Outlook Desktop app, or Outlook Mobile)
2. Are the missing emails from specific senders, or is it random?
3. What email provider are you using? (For example: @gmail.com, @yahoo.com etc.)
4. Have you noticed any patterns? (e.g., emails stop arriving at certain times of day, or only when you're on a specific network)
5. Have you checked your Junk, Clutter, or Other folders?
6. Do you use any third-party antivirus or VPN software?

Best wishes,

Maryam | Microsoft Q&A Support Moderator

Answer 2

Bom dia

agora estou usando Microsoft® Outlook® LTSC MSO

nao tem nenhum email ou conta especifica simplesmente para de receber

uso antivirus kasperky mas nunca tive nenhum tipo de problema comecou a acontece de 1 mes pra ca