Problema em verificação de telefone

Question

Bem, fui resgatar meu cartão presente de robux e fala q precisa de confirmação de telefone, aí coloquei o meu e fala q o serviço está indisponível no momento, o que eu faço?

Answer 1

Hey there! Nice to meet you!

Based on your description, kindly try to perform these steps for us to isolate the case:

1. Clearing the cache and cookies of your browser.

To clear your browser cache and cookies in Microsoft Edge, go to Settings > Privacy > Clear browsing data and select Ctrl+Shift+Del. You can also type "edge://settings/clearbrowserdata" in your address bar to access this function.

1. Disabling extensions / going incognito or in-private browsing.

In Microsoft Edge, select Extensions located to the right of your browser address bar, then select Manage Extensions.

Select the toggle next to the extension you want to turn off.

1. Changing browsers. (Google Chrome, Microsoft Edge, Safari etc.)
2. Disconnect from VPN or Proxy server.

Open Settings and click/tap on the Network & Internet icon.

Click/tap on VPN on the left side, click/tap on the connected VPN (ex: "MPN") on the right side you want to disconnect, and click/tap on the Disconnect button.

When finished, you can close Settings. Then please try redeeming your reward points again.

1. If it doesn't work, there could be an issue with the specific phone number you are using. Try adding a different phone number, as your current phone number may have been used on a different account already. (added and was removed from an account before)

If the issue persists, I highly recommend you contact Microsoft Rewards Support for further assistance, as they have the tools and resources to properly investigate this case. You may contact them using the link below:

https://rewards.bing.com/support

Thank you for your kindness and understanding! Please let me know if you require further assistance.

Best regards,

Darhyl