Eu não consigo logar na minha conta no site do Minecraft, pois fala que não foi encontrada uma conta com aquele gmail, oq fazer?

Question

Answer 1

Hello, good day and thanks for your question. Sorry to know about this and chances are that your account might have been compromised. Please take note that a compromised account which is a complex scenario, and once the email and phone number has been changed to a different one then it might be unrecoverable, and for this you can go over to try the account recovery form and you can check out the links below for reference.

https://support.microsoft.com/pt-br/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

https://support.microsoft.com/pt-br/account-billing/your-microsoft-account-recovery-request-wasn-t-granted-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

If you will still encounter an issue after trying out the account recovery form then you can try to reach out via the below to the appropriate team that can check and review your account but there is no guarantee for anything.

• Open https://support.microsoft.com/pt-br/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=Google from a browser or you can also launch the Get help app on your PC.
• Type in talk to support or talk to an agent.
• Click on the blue button (Sign in or Sign in to contact support) on the below part.
• Sign in/Log in when prompted and try to connect to an agent/support from there and please take note that it will take several attempts due to the queue or workload before you can get a hold of someone from the team.