Internet works normally, but does not work on windows

Question

I was trying to download an application from the Microsoft Store, but it won't open, as soon as I click to open it, it closes instantly, then I noticed that the internet icon on my windows was gone.

I opened the network settings, and the same problem, it closes instantly, I went to troubleshooting and it says "you need to be connected to the internet to see the recommendations"

But the strange thing is that it's working normally, I can open Google, search for what I want, play a game, it works without any problems

Answer 1

Hi, I am an Independent Advisor, and welcome to Microsoft Q&A.

I understand your network icon is missing, and despite that, you can browse and play online games.

Have you tried restarting the laptop? If a reboot has already been done, please try the steps below to completely uninstall the WIFI driver.

Here are the steps to completely remove a Device from your computer.

Step 1. Use shortcut keys Windows key+ + X

Step 2. Select Device Manager.

Step 3. Expand the entry for Network Adapters, Right-click the problematic device, which is either an Intel Wireless or Realtek WIFI adapter, and select Uninstall device.

Step 4. You need to check the option Delete the driver software for this device and then click the Uninstall button.

Step 5. Reboot the computer.

After the reboot, please see if the problem is fixed.