não funciona abrir microsoft play

Question

Ocorreram alguns problemas ao instalar as atualizações, mas tentaremos novamente mais tarde. Se você continuar vendo esta mensagem e quiser pesquisar na Web ou contatar o suporte, este código de erro pode ajudar: (0x80080005)

Answer 1

Olá marcos junior,

Só estou me perguntando se o seu problema foi resolvido. Você já verificou a solução fornecida? Quaisquer atualizações sobre isso seriam apreciadas. Caso nossa resposta tenha sido útil, considere marcá-la como aceita para pessoas com problemas semelhantes capazes de encontrá-la mais facilmente no futuro.

Answer 2

This answer has been auto-translated. Therefore, grammatical errors or strange wording can occur.

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Hello marcos junior,

Welcome to Microsoft Q&A!

I understand how frustrating it can be when Microsoft Play won’t open and you’re seeing the error code 0x80080005 during updates. This error usually points to a problem with Windows Update components or system permissions that affect app installations. Here are a few steps you can try to fix the issue (on Windows 11):

1 - Run Windows update troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters
• Find Windows Update > click Run > follow the prompts.

2 - Reset the Microsoft Store Cache

• Press Win + R > type wsreset.exe > Enter.
• To re-register the Microsoft Store: Open Windows PowerShell (Admin) > Run: Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

• Restart your computer and try updating the Microsoft Store again

3 - Reset Windows Update components

• Turn off Internet connection (Wifi/Ethernet) > Open Command Prompt (Admin)
• Run these commands one by one (press Enter after each):
  • net stop wuauserv
  • net stop cryptSvc
  • net stop bits
  • net stop msiserver
  • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  • ren C:\Windows\System32\catroot2 catroot2.old
  • net start wuauserv
  • net start cryptSvc
  • net start bits
  • net start msiserver
• Type Exit in the Command Prompt to close > restart the computer.

4 - Check for System File Corruption

• Open Command Prompt as Administrator
• Run sfc /scannow > follow any repair instructions

If the issue continues, let me know if you’ve recently installed any third-party antivirus or system cleaners, as they can sometimes interfere with update services. Please understand that our initial reply may not immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution! Thank you!

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