Não consigo acessar meu email ******@hotmail.com. acessava via outlook no celular

Question

Recebi um email de possível aceso ilegal, recomendando alterar a senha. Ao tentar acessar a conta no outllok via aplicativo, não foi possível pois não me recordo mais da senha, o email alternativo para recuperação era empresarial e foi desativado. Já tentei de várias formas, já fiz duas vezes pelo formulário porém informo que os dados informados não são suficientes. Já tentei no site, cheguei a altera a senha, porém mesmo assim não consegui acessar.

Roberto Peres Ribeiro

email alternativo 2- robertorpr1973@gmail

telefone para recuperação: 55 45 988043346

Answer 1

Hi! I'm sorry you're having trouble accessing your email. To regain access to a Microsoft account without being able to verify with your registered contact methods, you'll need to fill out the account recovery form, as is the only way you can recover a lost account, you can submit this form twice a day until you regain access to your account:

1. Visit the next link to get help on how to fill the Microsoft account recovery form successfully:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

2. Provide as much information as possible, such as:

• Any previous passwords you can remember.
• Answers to security questions (if applicable).
• Information about when the account was created (including help with approximate dates).
• Folder or contact names from your Outlook or Hotmail account.

3. Submit the form and wait for Microsoft's response, which usually comes within 24 hours.

Using a device and internet connection that you have previously used to access your account can increase your chances of recovering your account.