Recuperar meu email

Question

Ola boa tarde queria uma ajuda da equipe de suporte pra recuperar meu e-mail , eu tenho acesso no Facebook com esse e-mail mais aqui no Hotmail não consigo acessar por que não lembro a senha também que já mudei e veces de país e os números cadastrados não tenho mais acceso , mais tenho a conta associada do meu pai e da minha mãe mas não consigo fazer nada , ******@hotmail.com e meu e-mail

Answer 1

Hi, thank you for reaching out. I’m happy to help.

Microsoft takes account security seriously, so the recovery process is fully automated and does not involve human intervention to prevent unauthorized access.

If you have forgotten your password, please try resetting it by following the prompts here: https://account.live.com/ResetPassword.aspx

If unsuccessful, you will need to fill out this account recovery form to regain access to your account: https://account.live.com/acsr

Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.