Não consigo entrar na minha conta do Outlook, nem recuperar a Senha

Question

Não estou conseguindo acessar minha conta e quando tento trocar a senha não aceita os codigos enviados por email, e os codigos por telefone diz que não estao funcionando. Formulario tambem nao resolve porque diz que tem verificação de duas etapas

Answer 1

quero falar com o suporte para resolver

Answer 2

Hey there! Nice to meet you!

Based on your description, your account may have been blocked. Kindly follow the guide to unblock your account through this link:

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

If the issue persists, I highly recommend you submit a reinstatement form as a last resort:

https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0

(This is not an account recovery webform/ACSR)

You may receive the results via email within 48 - 72 hours.

If you haven't received a response to the reinstatement request you have submitted after 72 hours, please check your email inbox, junk, and spam folders in case you receive it there.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl