Estou com um problema no OneDrive em relação à sincronização.

Question

Boa tarde!

Estou com um problema no OneDrive em relação à sincronização.

Quando utilizo um arquivo do Excel no OneDrive, faço alterações, salvo e, para mim, parece estar sincronizado. Porém, quando outra pessoa acessa o mesmo arquivo, ele aparece desatualizado.

Como faço para corrigir esse problema de sincronização?

Answer 1

Hello! Wesley. Thanks for the details.

This kind of issue usually happens when OneDrive isn’t fully syncing changes, or when files are being cached/locked by Excel. Let’s go step by step and in a particular order so you don't have to jump into the drastic ones immediately:

First, check the basics

1. Confirm the file is saved in OneDrive

Open the Excel file and check the title bar. It should say AutoSave On (top-left).

• If it says "AutoSave Off" or the file location is This PC, then you’re editing a local copy, not the cloud one.

Check the OneDrive status icon (system tray near the clock).

  ✅ Blue cloud → Signed in and syncing.
  
     🔄 Arrows → Syncing in progress.
     
        ❌ Red X → Sync problem. Hover over the icon to see the exact error.
        
        **Make sure both you and the other person are opening the same file** (not a copy in another folder).
        

Fixes for Syncing Issues

1. Force a sync refresh
   • Right-click the OneDrive cloud icon → Settings → Sync and backup → Advanced settings → Restart sync.
   • Or simply exit OneDrive and reopen it.
2. Check for pending changes in Excel
   • In Excel, go to File → Info → Manage Workbook → Check for Autosave Conflicts.
   • Sometimes edits get stuck as a local draft and don’t upload.
3. Update OneDrive & Office
   • OneDrive → Settings → About → Version. Make sure it’s up to date.
   • In Excel: File → Account → Update Options → Update Now.
4. Clear OneDrive cache
   • Press Win + R, type: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
   • This resets the sync client (don’t worry, files stay safe in the cloud).

See if this helps. If you need further assistance, just let me know.

Best regards,

Kimberly