Nao consigo Restaurar

Question

Quero restaurar meu notebook para um determinado ponto e não consigo. Ao final do processo aparece msg informando "A Restauração do Sistema nao foi concluida com êxito....."A Restauração do Sistema não pôde acessar um arquivo....." Repeti o processo diversas vezes, desabilitando o antivirus e escolhendo diferentes pontos de restauração, mas me aparece sempre a mesma mensagem. Meu aparelho Notebook HP 256RG9.Utilizo o W11 que veio instalado quando recém comprei o notebook.

Answer 1

Thanks for bringing this up. Let’s sort this out.

Here are the reasons why system restore fails.

• The restore point may not include all the files needed.
• A third-party antivirus or optimization tool could be locking system files.
• Corruption in Windows system files or the restore point itself.
• Not enough free disk space on the C: drive to unpack the restore files.
• Fast Startup or certain drivers may be interfering.

Before we go deeper, let me confirm some details with you:

Are you restoring your device because of a specific issue for example, recent crashes, update failures, or performance problems?

1. How much free storage space do you currently have on your C: drive?
2. Do you remember if you recently ran Windows Update or installed new drivers before the issue started?
3. Have you tried running System Restore in Safe Mode?
4. Do you use any third-party security or optimization tools besides the antivirus you disabled?

While waiting for your reply, here are the steps that you can try.

Step 1. Run System File Checker

Open Command Prompt as Administrator.

Type:

sfc /scannow

Press Enter and let it complete.

Step 2. Run DISM tool (to repair Windows image)

In the same Command Prompt, run:

DISM /Online /Cleanup-Image /RestoreHealth

Step 3. Check storage space

Make sure your C: drive has at least 10–15 GB free, as System Restore needs room to extract files.

Step 4. Boot into Safe Mode

Press Windows + R, type msconfig, and press Enter.

Go to the Boot tab, check Safe boot, then restart.

Try System Restore from Safe Mode.

Step 5. Perform a Clean Boot

Press Windows + R, type msconfig, and press Enter.

On the Services tab, check Hide all Microsoft services, then click Disable all.

On the Startup tab, open Task Manager and disable all startup apps.

Restart and try System Restore.

If none of these work, the last option is an in-place upgrade using a Windows 11 ISO, which repairs the system without deleting files.

Here's how.

Go to the official Microsoft page:

https://www.microsoft.com/software-download/windows11

Under "Download Windows 11 Disk Image (ISO)," select Windows 11 (multi-edition ISO) and click Download.

After downloading, right-click the ISO file and click Mount.

Open the new virtual drive that appears and run setup.exe.

On the installer screen

Choose “Keep personal files and apps” when prompted.

Follow the on-screen steps to complete the installation.

This process can take up to 1 hour and may include multiple restarts. After it completes, Windows will be refreshed while keeping all your data intact.

Let me know the answers to the questions above and how these steps go.

All the best!

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Note: Please use the Add a comment section below this message to reply, instead of using the Answer field, so that I’ll be notified of your response.

Answer 2

Usei a restauração no modo de segurança e funcionou.