Acesso negado a uma pasta compartilhada pelo OneDrive

Question

Uma pasta do OneDrive é compartilhada pelo Link para duas diferentes contas de email: A e B . O Acesso funciona normalmente para A , porém quando B tenta acessar o mesmo link, mensagem de erro é retornada "accessDenied" "Try refreshing the page" "Correlation ID: cd31c4a1-<removed PII> . A página é atualizada e nada acontece.

Answer 1

Hello Gislene,

Thank you for posting in the Microsoft Q&A Forum, regarding the issue with accessing a shared OneDrive folder.

I understand that while Account A can access the folder without issue, Account B receives an “accessDenied” error along with a prompt to refresh the page, which does not resolve the problem. This type of error can occur due to several reasons, including permission inconsistencies, expired access tokens, or browser-related issues.

To help resolve this, please try the following steps:

1. Verify Permissions Ensure that Account B has been explicitly granted access with the appropriate permissions (e.g., “Can Edit” or “Can View”) via the OneDrive sharing settings. Sometimes, links shared with “Anyone with the link” may still require sign-in if the folder is hosted on a business or SharePoint-backed OneDrive.
2. Remove and Re-Share the Folder From the OneDrive account that owns the folder, remove Account B’s access completely, delete any existing shared links, and then re-share the folder using a new link. This can help reset any corrupted or expired permissions.
3. Try a Different Browser or Incognito Mode Ask the user to open the link in a private/incognito browser window or a different browser altogether. This can bypass cached credentials or session conflicts.
4. Clear Browser Cache Clearing the browser’s cache and cookies may resolve session-related issues that prevent access.
5. Check for Antivirus or Firewall Interference Occasionally, security software may block OneDrive’s authentication or access. Temporarily disabling such software can help identify if it’s contributing to the issue.

Use the OneDrive Web App Directly Instead of accessing the folder via the shared link, try logging into OneDrive directly with Account B and navigating to the “Shared” section to locate the folder.

If the issue persists after these steps, I recommend contacting Microsoft Support here: https://support.microsoft.com/en-us/contactus with the Correlation ID provided in the error message: cd31c4a1-<removed PII>.

Best Regards,

Adaeze || Microsoft Q&A Forum Support