Conta hackeada

Question

Bom dia, recentemente cai em um trojan de Discord e acabei perdendo minha conta outlook, o hacker trocou minha senha e o e-mail de recuperação e estou sem saber o que fazer a dias, já respondi diversas vezes o questionário de recuperação de conta mas nunca tenho uma devolutiva sobre, já forneci dados do cartão de credito e nada, esta descontando o valor do GamePass e nem direito de cancelar ele eu consigo, o que posso fazer ?
Obs: ja vasculhei o forum tambem e não consigo entrar em contato com o suporte

Att

Answer 1

Hi! My name is Aj and Im an Independent Advisor here to help! Im sorry to hear about your account. Try logging in using a different browser/device, use inprivate mode, clear your browser's cache, reset your password here https://account.live.com/password/reset

Please check this guide https://support.microsoft.com/en-us/office/unblock-my-outlook-com-account-f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4 and use the "Sign in helper" Tool

If the tool wont work the only way to regain access it the account recovery form at https://account.live.com/acsr. The information you will give should match the information in the system so give as much detail as possible like old passwords, devices, purchase history, account usage, etc. You can submit up to 2 forms a day. After submission allow 24-72 hours for verification. Please check this guide on how to properly submit the form. https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

To contact support directly go to https://support.microsoft.com/contactus using a working email and choose Account / Security / Recovery then pick support agent or chat.

To stop Game Pass charges go to https://support.microsoft.com/contactus then select Billing & subscriptions > Game Pass > Manage or cancel charges and request a refund or cancellation from there.