Hello, thank you for reaching out to Microsoft Q&A.
- Is this a personal email account or a work/business email account that you're trying to set up in Outlook?
- Are you seeing any specific error messages when you try to set up your account? If so, what do they say?
- Can you sign in to your email account through the web/online - https://outlook.live.com/mail/0/
We will be waiting for your reply.