Não consigo acessar minha conta outlook

Question

Formatei o celular e não consigo acessar minha conta porque está com verificação em duas etapas e o autenticador que uso da microsoft não me deixa recuperar porque pede pra mim logar na conta e quando vou logar ele pede o código do autenticador, a senha do e-mail eu tenho o e-mail tambem, no meu notebook ta logado o e-mail no app outlook e la nao encotrei a opção de retirar a verificação pra mim conseguir entrar, ja tentei a opção de manda o código no e-mail, mais digito o e-mail e não chega o código.

Answer 1

Hi,

I completely understand that you wanted to recover your account with two step verification but unable to get the code due to the app has been reinstalled while the MFA is still enabled.

Just to let you know, Microsoft accounts are completely manage by an automated server, and we do not have manual access to it since people here in Forum are not directly working from Microsoft, we are an independent advisor and a Microsoft fan like you.

Microsoft takes very seriously the security and privacy of their customers. As they are committed to protecting your personal information and the meticulous account recovery process is intended to protect you from any possible malicious activity.

You can also refer to this link for reference and see Important note listed:

https://support.microsoft.com/pt-br/account-billing/ajuda-com-o-formul%C3%A1rio-de-recupera%C3%A7%C3%A3o-da-conta-microsoft-b19c02d1-a782-dee6-93c3-dc8113b20c42