Gerenciamento das configurações, segurança e privacidade da conta pessoal do Outlook.com
Hey there! Nice to meet you!
Since you are unable to sign in despite successful password resets, this is an indication that the account is temporarily blocked due to unusual activity.
There is a possibility that a hacker repeatedly tried to sign in to your accounts, which triggered the system to detect multiple failed sign-in attempts or an unusual login pattern and resulted in the account being blocked.
If the account is still blocked, please perform these steps to resolve an account block:
Perform a password reset using an InPrivate window or Incognito. Also try using different devices and network services.
Wait 24 hours to perform a password reset, but please make sure not to reset the password within that timeframe, as this may reset the lock cooldown.
If it doesn't work after 24 hours, try waiting exactly 48 hours before resetting the password
You may check this link regarding account blocks for reference: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did
Once you have regained access to your account, kindly secure your account by enabling the two-step verification feature and ensure that your verification methods are updated on account.microsoft.com > Security > Manage how I sign in
Lastly, I recommend following the guide from this thread to prevent unauthorized logins: https://learn.microsoft.com/answers/questions/4049625/someone-is-repeatedly-trying-to-access-or-hack-my?forum=windows-all&referrer=answers
Thank you for your understanding! Please feel free to let me know if you need anything else.
Best regards,
Darhyl