Lost my uefi password , cant reinstalll, usb disablwd

Question

I lost the uefi password and cant boot usb to reinstall windows , the original windows crashes during boot, i dont care about the data. how do i reset the uefi password ? Since usb boot is disabled i cant do anything. Computer is under warranty but microsoft doeant wanna help.

my computer is unsable , any ideas ? Is there a way to force usb boot? I disabled it under uefi conf then lost the password

Answer 1

This is posted in the Portuguese (Brazil) section, but since you are using English, the content below is written in this language. Let me know if you want to talk in another.

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Hi Marcos Tarquinio,

Welcome to Microsoft Q&A!

I know this is frustrating, especially with USB boot disabled and Windows unable to load. Unfortunately, a forgotten UEFI password cannot be reset by the user or online methods. If your device is a Microsoft Surface, the situation is very specific:

1. There are no (Microsoft) software tools to make changes to a UEFI password.
2. There is no way to force USB boot if USB boot is disabled in UEFI.
3. A hardware reset is required, and only the device manufacturer can legally do it.

Since your Surface is currently under warranty, the most effective (supported) solution is to submit a Repair request: How to get service or repair for Surface - Microsoft Support. The specialized team may reset the UEFI firmware or perform a motherboard replacement, if necessary.

Please note that trying to bypass UEFI passwords using jumpers or removing the battery is not possible on Surface laptops (credentials are stored in NVRAM or TPM). Only the manufacturer can officially perform the reset.

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