Outlook was hacked

Question

My email was hacked, and they changed the recovery email. I need it back. Please help: [Moderator Note: Personal Info Removed]@hotmail.com is my old e-mail address. I've sent the form so many times. And nothing works. This gets so annoying because I don't feel protected and I have the right to sue you for cybersecurity, I just want to be heard and feel my data is safe. Be able to retrieve it. Please help!

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Moved from <Outlook | Windows | Outlook Clássico para Windows | Para Educação>

Answer 1

Disclaimer: I noticed that your language settings are set to pt‑br and your inquiry was submitted in English. For consistency and clarity, I will continue responding in English.

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Hi Nathan Costa,

Thank you for reaching out to Microsoft Q&A forum.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I am very sorry to hear that you are going through such a stressful and frustrating experience, especially after losing access to your personal email and submitting the recovery form multiple times without any success. Having your security information changed without authorization can understandably leave you feeling upset and concerned about the safety of your data, and those concerns are completely valid.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

In this situation, the most appropriate next step is to contact Microsoft Support directly through the official channels so that your account security case can be reviewed by the appropriate team:

• Visit: Contact – Microsoft Support
• Search for “Account Recovery” in the search box
• Click Get Help and press Enter
• Sign in with another Microsoft account (create one if needed)
• Select Contact Support
• For product/service, choose Other Products
• For category, select Manage Account Security
• Choose Chat with a support agent in your web browser or a similar callback option
• Clearly explain your situation and the steps you have already taken

Please note that Microsoft can only restore access through official recovery and verification processes. If recovery attempts continue to fail, it typically means the account is considered unrecoverable, and at that point, creating a new Microsoft account may be the only viable option.

Thank you for your time and understanding.