Como cancelar uma assinatura ainda não instalada

Question

Utilizei um email sugerido por vcs e não quero instalar esta licença.

Paguei R$xxx,xx em 01 de dezembro de 2026 pela NF xxxxxxxxx.

Email: xxxxxxxxx

Tenho direito a reembolso de valor pago, mesmo que parcial

Já utilizo nova licença no email xxxxxxxxxxx

Obrigado

Nota: informações pessoais foram removidas pelo Moderador.

Answer 1

Hello Roseli,

Thank you for reaching out.

To cancel a subscription that has not yet been installed, please use the self‑service cancellation option available at https://account.microsoft.com using the email address associated with the purchase.

If your subscription is eligible for a refund, the system will apply it automatically once the cancellation is completed. In cases where the subscription is not eligible for a full refund, you will still have the option to turn off auto‑renewal to ensure there are no future charges. Depending on the cancellation date and the subscription terms, you may be entitled to a partial refund.

Since you have already paid and are currently using a new license under a different email address, we recommend proceeding with the cancellation as soon as possible and checking the refund eligibility during the process. If you encounter any issues with self‑service cancellation, a Microsoft support advocate can assist you further.

Please let us know if you need additional help.

Kind regards,
Nam Bui