Azure for Students verification succeeded, subscription not provisioned, and all support paths are blocked

Question

Hello,

I am trying to activate Azure for Students using my personal Microsoft account, while using my official university email only for academic verification.

My academic verification was successfully completed. I received the Microsoft Academic Verification email, clicked the verification link, signed in with my university account, and Microsoft confirmed that my academic status had been successfully verified.

However, the Azure for Students subscription was never provisioned to my personal Microsoft account. Azure Portal still shows that I have no subscriptions.

After retrying the Azure for Students activation, the verification page now says that Azure for Students verification could not be completed.

I also cannot create a normal Azure support request because the Support Portal repeatedly returns:

AADSTS16000: User account from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access Microsoft_Azure_SupportPortalExtension.

I have already tried:

Incognito/InPrivate session with only my personal Microsoft account signed in

Using my university email only for academic verification

Checking Directories + Subscriptions; there are no subscriptions and no other directories available

Azure Support Portal, which is blocked by AADSTS16000

Microsoft Engage Center, where my account signs in but shows “No Access”

Could a Microsoft moderator please escalate this case to the Azure for Students team and check whether my account is stuck in a verified-but-not-provisioned state? If necessary, please reset the academic verification or manually provision the Azure for Students subscription.

I can provide my institutional email, enrollment documents, screenshots, Session ID, Trace ID and Correlation ID privately if required.

Thank you.

Answer 1

I noticed that your posts are written in English, although this is a Portuguese (Brazil) forum. I’ll continue responding in English to keep my answer as clear and helpful as possible. However, if you would prefer that I reply in Portuguese, please let me know, and I’ll be happy to do so. 

Hi @Flavio Alberti

Since your academic status was successfully verified but the Azure for Students subscription was not provisioned, this appears to require account-level investigation by the dedicated Azure education support team. 

Please note that I am a fellow user contributing to this community forum. Community members and moderators do not have access to academic verification records or subscription provisioning systems, nor escalate cases, reset verification, or manually assign an Azure subscription. I can only provide general guidance and direct you to the appropriate Microsoft support channel. 

Please visit the Azure Dev Tools for Teaching support page, select your country or region, and use the available Submit Online Request option to contact the appropriate education support team. If the online request form does not work or you are unable to submit your request, I recommend contacting your school’s IT administrator.

If you do not know who your school’s IT administrator or Microsoft 365 Global Administrator is, you can use the following guidance to identify the appropriate person: How do I find my Microsoft 365 admin?

When submitting the request, include: 

• The account used for the Azure for Students registration 
• The university email used for academic verification 
• A screenshot of the successful academic verification message 
• A screenshot of the current verification failure 
• The complete AADSTS16000 error 
• The Session ID, Trace ID, Correlation ID, and timestamp 
• Confirmation that no Azure subscription appears under Directories + subscriptions 

Please provide sensitive account details and enrollment documents only through the private support request, not in this public forum. 

I hope the education support team can review whether the account is stuck in a verified-but-not-provisioned state and advise on resetting the verification or completing the subscription provisioning. 

 Thank you for your patience and understanding.