Support Tickets - Create

Cria um novo tíquete de suporte para os problemas de Assinatura e Serviço (Cota), Técnico, Cobrança e Gerenciamento de Assinatura para a assinatura especificada. Saiba os pré-requisitos necessários para criar um tíquete de suporte.

Sempre chame a API de Serviços e ProblemClassifications para obter o conjunto mais recente de serviços e categorias de problemas necessários para a criação do tíquete de suporte.

No momento, não há suporte para a adição de anexos por meio da API. Para adicionar um arquivo a um tíquete de suporte existente, visite a página Gerenciar tíquete de suporte no portal do Azure, selecione o tíquete de suporte e use o controle de upload de arquivo para adicionar um novo arquivo.

No momento, não há suporte para fornecer consentimento para compartilhar informações de diagnóstico com Suporte do Azure por meio da API. O engenheiro de Suporte do Azure que trabalha em seu tíquete entrará em contato com você para obter consentimento se o problema exigir a coleta de informações de diagnóstico de seus recursos do Azure.

Criando um tíquete de suporte para em nome de: inclua o cabeçalho x-ms-authorization-auxiliar para fornecer um token auxiliar de acordo com a documentação. O token primário será do locatário para o qual um tíquete de suporte está sendo gerado em relação à assinatura, ou seja, locatário do cliente CSP (provedor de solução de nuvem). O token auxiliar será do locatário do parceiro CSP (provedor de solução de nuvem).

PUT https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}?api-version=2020-04-01

Parâmetros de URI

Name In Required Type Description
subscriptionId
path True
  • string

ID de assinatura do Azure.

supportTicketName
path True
  • string

Nome do tíquete de suporte.

api-version
query True
  • string

Versão da API.

Corpo da solicitação

Name Required Type Description
properties.contactDetails True

Entre em contato com informações do usuário solicitando a criação de um tíquete de suporte.

properties.description True
  • string

Descrição detalhada da pergunta ou do problema.

properties.problemClassificationId True
  • string

Cada serviço do Azure tem seu próprio conjunto de categorias de problemas, também conhecido como classificação de problemas. Esse parâmetro é a ID exclusiva para o tipo de problema que você está enfrentando.

properties.serviceId True
  • string

Essa é a ID de recurso do recurso de serviço do Azure associado ao tíquete de suporte.

properties.severity True

Um valor que indica a urgência do caso, que, por sua vez, determina o tempo de resposta de acordo com o contrato de nível de serviço do plano de suporte técnico que você tem com o Azure. Observação: 'Maior impacto crítico', também conhecido como o nível 'Emergência - Impacto severo' no portal do Azure é reservado apenas para nossos clientes Premium.

properties.title True
  • string

Título do tíquete de suporte.

properties.problemStartTime
  • string

Hora em UTC (formato ISO 8601) quando o problema foi iniciado.

properties.quotaTicketDetails

Detalhes adicionais do tíquete associados a uma solicitação de tíquete de suporte de cota.

properties.require24X7Response
  • boolean

Indica se isso requer uma resposta 24x7 do Azure.

properties.serviceLevelAgreement

Informações do Contrato de Nível de Serviço para esse tíquete de suporte.

properties.supportEngineer

Informações sobre o engenheiro de suporte que está trabalhando nesse tíquete de suporte.

properties.supportTicketId
  • string

A ID do tíquete de suporte gerada pelo sistema é exclusiva.

properties.technicalTicketDetails

Detalhes adicionais do tíquete associados a uma solicitação de tíquete de suporte técnico.

Respostas

Name Type Description
200 OK

OK – SupportTicket criado com êxito.

202 Accepted

Aceito, SupportTicket será criado de forma assíncrona.

Other Status Codes

Resposta de erro que descreve por que a operação falhou.

Segurança

azure_auth

Azure Active Directory Flow OAuth2.

Type: oauth2
Flow: implicit
Authorization URL: https://login.microsoftonline.com/common/oauth2/authorize

Scopes

Name Description
user_impersonation representar sua conta de usuário

Exemplos

Create a ticket for Billing related issues
Create a ticket for Subscription Management related issues
Create a ticket for Technical issue related to a specific resource
Create a ticket to request Quota increase for Active Jobs and Job Schedules for a Batch account
Create a ticket to request Quota increase for Azure SQL managed instance
Create a ticket to request Quota increase for Batch accounts for a subscription
Create a ticket to request Quota increase for Compute VM Cores
Create a ticket to request Quota increase for DTUs for Azure Synapse Analytics
Create a ticket to request Quota increase for DTUs for SQL Database
Create a ticket to request Quota increase for Low-priority cores for a Batch account
Create a ticket to request Quota increase for Low-priority cores for Machine Learning service
Create a ticket to request Quota increase for Pools for a Batch account
Create a ticket to request Quota increase for Servers for Azure Synapse Analytics
Create a ticket to request Quota increase for Servers for SQL Database
Create a ticket to request Quota increase for services that do not require additional details in the quotaTicketDetails object
Create a ticket to request Quota increase for specific VM family cores for a Batch account
Create a ticket to request Quota increase for specific VM family cores for Machine Learning service

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/billing_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/billing_service_guid/problemClassifications/billing_problemClassification_guid",
    "problemClassificationDisplayName": "Refund request",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/billing_service_guid",
    "serviceDisplayName": "Billing",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/subscription_management_problemClassification_guid",
    "problemClassificationDisplayName": "Transfer ownership of my subscription",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
    "serviceDisplayName": "Subscription management",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/cddd3eb5-1830-b494-44fd-782f691479dc",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "technicalTicketDetails": {
      "resourceId": "/subscriptions/subid/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid/problemClassifications/problemClassification_guid",
    "problemClassificationDisplayName": "Connectivity / Cannot connect to virtual machine by using RDP or SSH",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "technicalTicketDetails": {
      "resourceId": "/subscriptions/subid/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/virtual_machine_running_linux_service_guid",
    "serviceDisplayName": "Virtual Machine running Linux",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Active Jobs and Job Schedules for a Batch account

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "problemClassificationDisplayName": "Batch",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Jobs\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Azure SQL managed instance

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_managedinstance_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "SQLMI",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}"
        },
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "problemClassificationDisplayName": "SQL Database Managed Instance",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "SQLMI",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"vCore\"}"
        },
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200, \"Metadata\":null, \"Type\":\"Subnet\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Batch accounts for a subscription

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Subscription",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200,\"Type\":\"Account\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "problemClassificationDisplayName": "Batch",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Subscription",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200,\"Type\":\"Account\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Compute VM Cores

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"SKU\":\"DSv3 Series\",\"NewLimit\":104}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cores_problemClassification_guid",
    "problemClassificationDisplayName": "Compute-VM (cores-vCPUs) subscription limit increases",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"VmFamily\":\"DSv3 Series\",\"NewLimit\":104}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for DTUs for Azure Synapse Analytics

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "problemClassificationDisplayName": "SQL Data Warehouse",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for DTUs for SQL Database

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "problemClassificationDisplayName": "SQL database",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "DTUs",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"ServerName\":\"testserver\",\"NewLimit\":54000}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Low-priority cores for a Batch account

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "problemClassificationDisplayName": "Batch",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"LowPriority\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Low-priority cores for Machine Learning service

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "BatchAml",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200,\"Type\":\"LowPriority\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "problemClassificationDisplayName": "Machine Learning service",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200,\"Type\":\"LowPriority\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Pools for a Batch account

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "problemClassificationDisplayName": "Batch",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"NewLimit\":200,\"Type\":\"Pools\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Servers for Azure Synapse Analytics

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_datawarehouse_problemClassification_guid",
    "problemClassificationDisplayName": "SQL Data Warehouse",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for Servers for SQL Database

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/sql_database_problemClassification_guid",
    "problemClassificationDisplayName": "SQL database",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Servers",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"NewLimit\":200}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for services that do not require additional details in the quotaTicketDetails object

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "Increase the maximum throughput per container limit to 10000 for account foo bar",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "Increase the maximum throughput per container limit to 10000 for account foo bar",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/cosmosdb_problemClassification_guid",
    "problemClassificationDisplayName": "Cosmos DB",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for specific VM family cores for a Batch account

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/batch_problemClassification_guid",
    "problemClassificationDisplayName": "Batch",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"AccountName\":\"test\",\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Create a ticket to request Quota increase for specific VM family cores for Machine Learning service

Sample Request

PUT https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket?api-version=2020-04-01

{
  "properties": {
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "title": "my title",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "severity": "moderate",
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredContactMethod": "email",
      "preferredTimeZone": "Pacific Standard Time",
      "preferredSupportLanguage": "en-US",
      "country": "usa"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "BatchAml",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
        }
      ]
    }
  }
}

Sample Response

location: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationResults/operationid?api-version=2020-04-01
azure-asyncoperation: https://management.azure.com/subscriptions/subid/providers/Microsoft.Support/operationsStatus/operationid?api-version=2020-04-01
{
  "id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testticket",
  "name": "testticket",
  "type": "Microsoft.Support/supportTickets",
  "properties": {
    "supportTicketId": "119120321001170",
    "description": "my description",
    "problemClassificationId": "/providers/Microsoft.Support/services/quota_service_guid/problemClassifications/machine_learning_service_problemClassification_guid",
    "problemClassificationDisplayName": "Machine Learning service",
    "severity": "moderate",
    "require24X7Response": false,
    "contactDetails": {
      "firstName": "abc",
      "lastName": "xyz",
      "preferredContactMethod": "email",
      "primaryEmailAddress": "abc@contoso.com",
      "preferredTimeZone": "Pacific Standard Time",
      "country": "usa",
      "preferredSupportLanguage": "en-US"
    },
    "quotaTicketDetails": {
      "quotaChangeRequestVersion": "1.0",
      "quotaChangeRequestSubType": "Account",
      "quotaChangeRequests": [
        {
          "region": "EastUS",
          "payload": "{\"VMFamily\":\"standardA0_A7Family\",\"NewLimit\":200,\"Type\":\"Dedicated\"}"
        }
      ]
    },
    "serviceLevelAgreement": {
      "startTime": "2020-03-20T21:36:18Z",
      "expirationTime": "2020-03-21T17:36:18Z",
      "slaMinutes": 240
    },
    "supportEngineer": {
      "emailAddress": null
    },
    "supportPlanType": "Premier",
    "title": "my title",
    "serviceId": "/providers/Microsoft.Support/services/quota_service_guid",
    "serviceDisplayName": "Service and subscription limits (quotas)",
    "status": "Open",
    "createdDate": "2020-03-20T21:36:18Z",
    "modifiedDate": "2020-03-20T21:36:23Z"
  }
}

Definições

ContactProfile

Informações de contato associadas ao tíquete de suporte.

ExceptionResponse

O erro de API.

PreferredContactMethod

Método de contato preferencial.

QuotaChangeRequest

Essa propriedade é necessária para fornecer a região e novos limites de cota.

QuotaTicketDetails

Conjunto adicional de informações necessárias para o tíquete de suporte de aumento de cota para determinados tipos de cota, por exemplo: núcleos de máquina virtual. Obtenha detalhes completos sobre a solicitação de suporte de carga de cota junto com exemplos na solicitação de cota de suporte.

ServiceError

Os detalhes do erro da API.

ServiceErrorDetail

Os detalhes do erro.

ServiceLevelAgreement

Detalhes do Contrato de Nível de Serviço para um tíquete de suporte.

SeverityLevel

Um valor que indica a urgência do caso, que, por sua vez, determina o tempo de resposta de acordo com o contrato de nível de serviço do plano de suporte técnico que você tem com o Azure. Observação: 'Maior impacto crítico', também conhecido como o nível 'Emergência - Impacto severo' no portal do Azure é reservado apenas para nossos clientes Premium.

SupportEngineer

Dar suporte a informações de engenheiro.

SupportTicketDetails

Objeto que representa o recurso SupportTicketDetails.

TechnicalTicketDetails

Informações adicionais para tíquete de suporte técnico.

ContactProfile

Informações de contato associadas ao tíquete de suporte.

Name Type Description
additionalEmailAddresses
  • string[]

Endereços de email adicionais listados serão copiados em qualquer correspondência sobre o tíquete de suporte.

country
  • string

País do usuário. Esse é o código ISO 3166-1 alfa-3.

firstName
  • string

Nome.

lastName
  • string

Sobrenome.

phoneNumber
  • string

Número do telefone. Isso será necessário se o método de contato preferencial for o telefone.

preferredContactMethod

Método de contato preferencial.

preferredSupportLanguage
  • string

Idioma preferencial de suporte do Azure. Os idiomas de suporte variam de acordo com a gravidade escolhida para o tíquete de suporte. Saiba mais em Severidade e capacidade de resposta do Azure. Use o código padrão do país de idioma. Os valores válidos são 'en-us' para inglês, 'zh-hans' para chinês, 'es-es' para espanhol, 'fr-fr' para francês, 'ja-jp' para japonês, 'ko-kr' para coreano, 'ru-ru' para russo, 'pt-br' para português, 'it-it' para italiano, 'zh-tw' para chinês e 'de-de' para alemão.

preferredTimeZone
  • string

Fuso horário do usuário. Esse é o nome do fuso horário dos Valores de Índice de Fuso Horário da Microsoft.

primaryEmailAddress
  • string

Endereço de email primário.

ExceptionResponse

O erro de API.

Name Type Description
error

Os detalhes do erro da API.

PreferredContactMethod

Método de contato preferencial.

Name Type Description
email
  • string
phone
  • string

QuotaChangeRequest

Essa propriedade é necessária para fornecer a região e novos limites de cota.

Name Type Description
payload
  • string

Conteúdo da solicitação de aumento de cota.

region
  • string

Região para a qual a solicitação de aumento de cota está sendo feita.

QuotaTicketDetails

Conjunto adicional de informações necessárias para o tíquete de suporte de aumento de cota para determinados tipos de cota, por exemplo: núcleos de máquina virtual. Obtenha detalhes completos sobre a solicitação de suporte de carga de cota junto com exemplos na solicitação de cota de suporte.

Name Type Description
quotaChangeRequestSubType
  • string

Obrigatório para determinados tipos de cota quando há um subtipo, como Lote, para o qual você está solicitando um aumento de cota.

quotaChangeRequestVersion
  • string

Versão da solicitação de alteração de cota.

quotaChangeRequests

Essa propriedade é necessária para fornecer a região e novos limites de cota.

ServiceError

Os detalhes do erro da API.

Name Type Description
code
  • string

O código de erro.

details

A lista de detalhes do erro.

message
  • string

A mensagem de erro.

target
  • string

O destino do erro.

ServiceErrorDetail

Os detalhes do erro.

Name Type Description
code
  • string

O código de erro.

message
  • string

A mensagem de erro.

target
  • string

O destino do erro.

ServiceLevelAgreement

Detalhes do Contrato de Nível de Serviço para um tíquete de suporte.

Name Type Description
expirationTime
  • string

Hora em UTC (formato ISO 8601) quando o contrato de nível de serviço expirar.

slaMinutes
  • integer

Contrato de Nível de Serviço em minutos.

startTime
  • string

Hora em UTC (formato ISO 8601) quando o contrato de nível de serviço for iniciado.

SeverityLevel

Um valor que indica a urgência do caso, que, por sua vez, determina o tempo de resposta de acordo com o contrato de nível de serviço do plano de suporte técnico que você tem com o Azure. Observação: 'Maior impacto crítico', também conhecido como o nível 'Emergência - Impacto severo' no portal do Azure é reservado apenas para nossos clientes Premium.

Name Type Description
critical
  • string
highestcriticalimpact
  • string
minimal
  • string
moderate
  • string

SupportEngineer

Dar suporte a informações de engenheiro.

Name Type Description
emailAddress
  • string

Endereço de email do engenheiro de suporte do Azure atribuído ao tíquete de suporte.

SupportTicketDetails

Objeto que representa o recurso SupportTicketDetails.

Name Type Description
id
  • string

Id do recurso.

name
  • string

Nome do recurso.

properties.contactDetails

Entre em contato com informações do usuário solicitando a criação de um tíquete de suporte.

properties.createdDate
  • string

Hora em UTC (formato ISO 8601) quando o tíquete de suporte foi criado.

properties.description
  • string

Descrição detalhada da pergunta ou do problema.

properties.enrollmentId
  • string

ID de registro associada ao tíquete de suporte.

properties.modifiedDate
  • string

Hora em UTC (formato ISO 8601) quando o tíquete de suporte foi modificado pela última vez.

properties.problemClassificationDisplayName
  • string

Nome localizado da classificação de problemas.

properties.problemClassificationId
  • string

Cada serviço do Azure tem seu próprio conjunto de categorias de problemas, também conhecido como classificação de problemas. Esse parâmetro é a ID exclusiva para o tipo de problema que você está enfrentando.

properties.problemStartTime
  • string

Hora em UTC (formato ISO 8601) quando o problema foi iniciado.

properties.quotaTicketDetails

Detalhes adicionais do tíquete associados a uma solicitação de tíquete de suporte de cota.

properties.require24X7Response
  • boolean

Indica se isso requer uma resposta 24x7 do Azure.

properties.serviceDisplayName
  • string

Nome localizado do serviço do Azure.

properties.serviceId
  • string

Essa é a ID de recurso do recurso de serviço do Azure associado ao tíquete de suporte.

properties.serviceLevelAgreement

Informações do Contrato de Nível de Serviço para esse tíquete de suporte.

properties.severity

Um valor que indica a urgência do caso, que, por sua vez, determina o tempo de resposta de acordo com o contrato de nível de serviço do plano de suporte técnico que você tem com o Azure. Observação: 'Maior impacto crítico', também conhecido como o nível 'Emergência - Impacto severo' no portal do Azure é reservado apenas para nossos clientes Premium.

properties.status
  • string

Status do tíquete de suporte.

properties.supportEngineer

Informações sobre o engenheiro de suporte que está trabalhando nesse tíquete de suporte.

properties.supportPlanType
  • string

Tipo de plano de suporte associado ao tíquete de suporte.

properties.supportTicketId
  • string

A ID do tíquete de suporte gerada pelo sistema é exclusiva.

properties.technicalTicketDetails

Detalhes adicionais do tíquete associados a uma solicitação de tíquete de suporte técnico.

properties.title
  • string

Título do tíquete de suporte.

type
  • string

Tipo do recurso 'Microsoft.Support/supportTickets'.

TechnicalTicketDetails

Informações adicionais para tíquete de suporte técnico.

Name Type Description
resourceId
  • string

Essa é a ID de recurso do recurso de serviço do Azure (por exemplo: um recurso de máquina virtual ou um recurso HDInsight) para o qual o tíquete de suporte é criado.