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Aflați mai multeUnified Service Desk and the UII framework
Unified Service Desk for Dynamics 365 is developed using the User Interface Integration (UII) framework. UII provides a development framework for building integrated agent applications that provide unified access to customer information across different systems and aggregate different modes of customer interactions or channels. This section provides you information about the UII concepts and components that are required for extending the Unified Service Desk beyond its core capabilities. If you’re interested in learning in-depth about the UII framework, download the UII SDK, and read the UII documentation.
After reading this section, you’ll be able to use the UII components to extend Unified Service Desk such as integrate with external applications, web applications, and computer telephony integration (CTI) systems. More information: Extend Unified Service Desk
UII Application Integration Framework
UII Hosted Application Toolkit (HAT)
Resurse suplimentare
Instruire
Modul
User interface essentials in Dynamics 365 Business Central - Training
Understanding the user interface is essential to the efficient use of Business Central. This module shows you the components and possibilities of the Business Central interface.
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Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications
Îmbunătățiți procesele de afaceri pentru funcțiile serviciului pentru clienți, cum ar fi crearea automată a fișierelor și gestionarea cozilor cu Serviciul pentru clienți Microsoft Dynamics 365.
Documentație
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Set up and use Unified Service Desk for customer service
Learn about components such as action calls, events, and hosted controls, that you need to set up and use Unified Service Desk for customer service.