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Outlook crashes when you open a meeting that contains Lync meeting details

Symptoms

When you open a meeting that contains details from a Lync meeting or another online meeting in Microsoft Outlook 2013 or Outlook 2010, Outlook crashes. Additionally, in the Application log, you may find one or more of the following crash signatures in event ID 1000:

Application name Application version Module name Module version Offset
Outlook 2013
Outlook.exe 15.0.4641.1001 Outlook.exe 15.0.4641.1001 0x00A131B7
Outlook.exe 15.0.4659.1000 Outlook.exe 15.0.4659.1000 0x00A13EBF
Outlook.exe 15.0.4667.1000 Outlook.exe 15.0.4667.1000 0x00A176C7
Outlook.exe 15.0.4649.1000 Outlook.exe 15.0.4649.1000 0x0000000000B66F59
Outlook.exe 15.0.4659.1000 Outlook.exe 15.0.4659.1000 0x0000000000B65D9D
Outlook.exe 15.0.4667.1000 Outlook.exe 15.0.4667.1000 0x0000000000B6C839
Outlook.exe 15.0.4753.1002 Outlook.exe 15.0.4753.1002 0x00011F82
Outlook.exe 15.0.4727.1000 Outlook.exe 15.0.4727.1000 0x00011F7F
Outlook 2010
Outlook.exe 14.0.7149.5000 Outlook.exe 14.0.7149.5000 0x0000A0CF
Outlook.exe 14.0.7153.5000 Outlook.exe 14.0.7153.5000 0x0004916A
Outlook.exe 14.0.7109.5000 Outlook.exe 14.0.7109.5000 0x0000000000007B94
Outlook.exe 14.0.7113.5000 Outlook.exe 14.0.7113.5000 0x0000A0B5
Outlook.exe 14.0.7157.5000 Outlook.exe 14.0.7157.5000 0x0000A0CF
Outlook.exe 14.0.7157.5000 Outlook.exe 14.0.7157.5000 0x0000000000007BA8
Outlook.exe 14.0.7160.5000 Outlook.exe 14.0.7160.5000 0x00013A98
Outlook.exe 14.0.7162.5003 Outlook.exe 14.0.7162.5003 0x0000000000007B60

Cause

This problem occurs when the following conditions are true:

  • The organizer who created the meeting is using Outlook 2013 or Outlook 2010 for Windows.
  • The meeting includes Lync or other online meeting details.
  • The meeting is updated later through Outlook 2016 for Mac.

This is a common scenario in a manager/delegate configuration. For example, the delegate creates the meeting in the first bullet point, includes Lync or other online meeting details in the second, and then the manager updates the meeting in the third bullet.

Resolution

To fix this issue, install the latest update for your version of Outlook for Mac which updates the meeting in bullet 3 in the Cause section.

To resolve this issue for Outlook 2016 for Mac, install the August 11, 2015, update for Office 2016 for Mac, or a later update. For information about this update, see MS15-081: Description of the security update for Office 2016 for Mac: August 11, 2015.

More information

To review the Application log, follow these steps:

  1. In Control Panel, open Administrative Tools.

  2. Double-click Event Viewer.

  3. In the navigation pane on the left side, select Application under Windows Logs.

  4. In the Actions pane on the right side, select Filter Current Log.

  5. In the Filter Current Log dialog box, type 1000 in the Includes/Excludes Event IDs field, as shown in the following screen shot, and then select OK.

    Screenshot of the Filter Current Log dialog box, type 1000 in the Includes/Excludes Event IDs field.