Здравствуйте, уже как 2 месяца мучаюсь с проблемой краша системы винды!

Question

• <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
• <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /><EventID>41</EventID><Version>8</Version><Level>1</Level><Task>63</Task><Opcode>0</Opcode><Keywords>0x8000400000000002</Keywords><TimeCreated SystemTime="2025-01-09T12:55:43.1394103Z" /><EventRecordID>8975</EventRecordID><Correlation /><Execution ProcessID="4" ThreadID="8" /><Channel>System</Channel><Computer>DESKTOP-NLCDLIN</Computer><Security UserID="S-1-5-18" /></System>
• <EventData> <Data Name="BugcheckCode">30</Data><Data Name="BugcheckParameter1">0xffffffffc0000005</Data><Data Name="BugcheckParameter2">0xfffff80115a2c022</Data><Data Name="BugcheckParameter3">0x0</Data><Data Name="BugcheckParameter4">0xffffffffffffffff</Data><Data Name="SleepInProgress">0</Data><Data Name="PowerButtonTimestamp">0</Data><Data Name="BootAppStatus">0</Data><Data Name="Checkpoint">0</Data><Data Name="ConnectedStandbyInProgress">false</Data><Data Name="SystemSleepTransitionsToOn">0</Data><Data Name="CsEntryScenarioInstanceId">0</Data><Data Name="BugcheckInfoFromEFI">false</Data><Data Name="CheckpointStatus">0</Data><Data Name="CsEntryScenarioInstanceIdV2">0</Data><Data Name="LongPowerButtonPressDetected">false</Data></EventData> </Event>

Answer 1

The issue appears to be related to dxgmms2.sys, which is a driver responsible for DirectX Graphics Memory Manager in Windows. This issue often occurs due to problems with your graphics driver.

Answer 2

i have question, i tried to analise this dump with debugcheck software, but i have no idea what is this, can u explain it?

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8035c667bdc, Address of the instruction which caused the BugCheck
Arg3: ffffd981b81f2920, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 953

    Key  : Analysis.Elapsed.mSec
    Value: 941

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 312

    Key  : Analysis.Init.Elapsed.mSec
    Value: 8071

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 100

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27725.1000

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x3b

    Key  : Bugcheck.Code.TargetModel
    Value: 0x3b

    Key  : Dump.Attributes.AsUlong
    Value: 8

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: AV_dxgmms2!VidSchiInterlockedRemoveHeadListIfExist

    Key  : Failure.Hash
    Value: {b95c8c21-8b3e-0551-4f0e-bfc966ae27c9}

    Key  : Stack.Pointer
    Value: PRCBException

BUGCHECK_CODE:  3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8035c667bdc

BUGCHECK_P3: ffffd981b81f2920

BUGCHECK_P4: 0

FILE_IN_CAB:  010925-5718-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffb3050405b080

CONTEXT:  ffffd981b81f2920 -- (.cxr 0xffffd981b81f2920)
rax=efffb30505bea018 rbx=ffffb30502c03018 rcx=ffffd981b81d2180
rdx=0000000000000000 rsi=ffffb30501cf3b68 rdi=ffffb30501cf3b58
rip=fffff8035c667bdc rsp=fffffb0860976920 rbp=0000000000000ba8
 r8=ffffb30501cf3b68  r9=000000000000006d r10=0000000000000000
r11=fffffb0860976850 r12=fffffb0860976c00 r13=ffffb304fee9d000
r14=ffffb30501cf3a80 r15=ffffb304fee2a6b8
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050246
dxgmms2!VidSchiInterlockedRemoveHeadListIfExist+0x3c:
fffff803`5c667bdc 48395808        cmp     qword ptr [rax+8],rbx ds:002b:efffb305`05bea020=????????????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  steamwebhelper

STACK_TEXT:  
fffffb08`60976920 fffff803`5c7320dd     : 00000000`00000000 ffffb304`fee2a000 ffffffff`00000000 ffff9183`84304e50 : dxgmms2!VidSchiInterlockedRemoveHeadListIfExist+0x3c
fffffb08`60976970 fffff803`5c69a567     : 00000000`00000000 fffffb08`60976b19 fffffb08`60976ae8 ffff9183`84304e50 : dxgmms2!VidSchiAllocateHwQueuePacket+0x81
fffffb08`60976a60 fffff803`5a83290c     : fffffb08`00000001 00000000`00000120 fffffb08`60976c08 fffffb08`60976be0 : dxgmms2!VidSchSubmitSignalToHwQueue+0x267
fffffb08`60976b70 fffff803`5a6b6230     : 00000000`00000616 ffffb304`ffa40450 00000000`00000000 ffffb304`ffa40401 : dxgkrnl!DXGCONTEXT::SynchronizeImplicitQueueWithRenderQueues+0x2e8
fffffb08`60976ce0 fffff803`5a6aeb2e     : 00000000`00000000 00000000`00000000 ffffb304`fee28000 00000000`00000000 : dxgkrnl!SubmitPresentHistoryToken+0x12c0
fffffb08`60977120 fffff803`5a823e8d     : 00000000`00000000 ffff9183`758e3050 ffff9183`758e3050 00000000`00000000 : dxgkrnl!DXGCONTEXT::Present+0xa4e
fffffb08`60977700 fffff803`54612905     : 000001db`0ae31f00 ffffb305`0405b080 00000000`00009000 00000000`00000000 : dxgkrnl!DxgkSubmitPresentToHwQueue+0x1e3d
fffffb08`60977a40 00007ffe`cfcd3c24     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000009`64b2c9c8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`cfcd3c24

SYMBOL_NAME:  dxgmms2!VidSchiInterlockedRemoveHeadListIfExist+3c

MODULE_NAME: dxgmms2

IMAGE_NAME:  dxgmms2.sys

IMAGE_VERSION:  10.0.19041.5247

STACK_COMMAND:  .cxr 0xffffd981b81f2920 ; kb

BUCKET_ID_FUNC_OFFSET:  3c

FAILURE_BUCKET_ID:  AV_dxgmms2!VidSchiInterlockedRemoveHeadListIfExist

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {b95c8c21-8b3e-0551-4f0e-bfc966ae27c9}

Followup:     MachineOwner
---------

Answer 3

Thank you for sharing the minidump file!

Based on the analysis, the issue appears to be related to dxgmms2.sys, which is a driver responsible for DirectX Graphics Memory Manager in Windows. This issue often occurs due to problems with your graphics driver. I recommend performing a clean reinstall of the graphics card driver. This involves completely removing the current driver and then manually installing the recommended version from the manufacturer's website.

1. Download the Display Driver Uninstaller (DDU) utility.

**Note: You can find this tool easily by searching for "DDU" in your preferred search engine.

2. Once you have downloaded DDU, disconnect your computer from the internet to prevent Windows from automatically installing drivers during the process.
3. Boot your computer into Safe Mode: https://support.microsoft.com/windows/start-you...
4. Launch the DDU utility and select the option to remove the graphics card driver. Follow the on-screen prompts to complete the removal process.
5. After the driver has been completely removed, restart your computer.
6. Once your computer has restarted, go to the support page for your PC on the manufacturer's website. Look for the recommended version of the graphics driver for your specific graphics card model and operating system.
7. Download the recommended driver and install it manually by following the installation instructions provided by the manufacturer.
8. After the driver installation is complete, restart your computer again and check if the issue.

If you have any further questions or need additional assistance, feel free to let me know. I'm here to help!

Best regards,

Nals

Answer 4

010925-5718-01.dmp

Answer 5

Привет, добрый день! Меня зовут Налс, и я буду рад помочь вам сегодня.

Чтобы лучше понять и решить проблему, с которой вы столкнулись, было бы полезно проанализировать файлы мини-дампа, созданные вашей системой.

Не могли бы вы поделиться этими файлами со мной? Вы можете найти их в следующем месте:

1. C:\Windows\Minidump
2. Скопируйте файлы мини-дампа на свой рабочий стол, затем сожмите их в ZIP-файл.
3. Загрузите ZIP-файл в облачный сервис (например, OneDrive, Dropbox и т. д.) и создайте ссылку для общего доступа.
4. Поделитесь ссылкой здесь, чтобы мы могли просмотреть файлы для вас.

С уважением,

Налс