I can't log into my mailbox

Question

I can't log into my mailbox

Анонимные

I can't log into my mailbox. It gives the error below. I tried from different devices, locations and browsers. There were no problems before, I always entered the password etc. correctly.

UTC Date: 2025-07-10T12:54:18.131Z
Client Id: 4FC77D753FF74396B5D37583392585D6
Session Id: d8dddfeb-39a8-4222-8867-e669e711f2cc
Client Version: 20250704003.04
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163185
st: 401
efe: ZR0P278CA0156

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1 ответ

Answer 1

Hi there! This is Marc. Thank you for reaching out to the community.

Outlook is currently experiencing some known issues, and you're not the only one affected. You can confirm this on Microsoft’s status page: https://portal.office.com/servicestatus

There’s nothing wrong on your end, just hang tight while Microsoft gets everything back up and running.

Best,