Hi, thank you for letting me know.
Thanks for sharing that! Based on the build number 19045.2965, it looks like your system hasn’t received updates since May 9, 2023, so it’s quite a bit behind.
To get your device up to date, I recommend performing a repair upgrade using the latest Windows 10 ISO. This keeps your files and apps intact while reinstalling the system with the most recent updates.
- Go to the Windows 10 website: https://www.microsoft.com/software-download/windows10ISO
- Under the "Create Windows 10 installation media" section, click the "Download now" button.
- After that, click the downloaded file.
- You may be prompted by User Account Control, if so, click "Yes."
- Setup will check your PC and display the license agreement. Click "Accept" to proceed.
- When prompted with the "Upgrade this PC now" option, select it and click "Next."
- The tool will begin downloading Windows and may restart your PC several times, please don’t interrupt the process.
- Accept the license agreement again if prompted.
- On the "Ready to install" page, make sure "Keep personal files and apps" is selected.
- Click "Install" and follow the on-screen prompts.
- Windows 10 will restart your device several times and eventually bring you to the lock screen. Depending on the options you selected, it should keep all your files, apps, and user accounts intact.
Performing this Repair Upgrade should help resolve the error you're encountering.
I really hope this information is helpful.
Should you need further information please let me know.
Click "Add comment" to let me know.
Regards,
John J.D.