Thank you for the detailed information. May I ask if you are using USB connection, or 3.5mm on your headset? If you're using USB, please open the microphone Properties window - Please make sure to choose your ARDOR headset.
Go to the Enhancements tab. Check the box that says Disable all enhancements.
Go to the Advanced tab. Uncheck the option that says Allow applications to take exclusive control.
Please let me know how it goes.