I can't add payment method because "details are incorrect", even though I had this exact payment method before

Question

Hello! I had my card added to microsoft store for a long while, my region on pc and on microsoft account is set to uzbekistan, I also use vpn. Recently, I removed my payment method from my account and now I can't re-add it, whenever I try to add it no matter what I do I still get the same message that "something is incorrect", even though these details ARE correct, i've used them for a long time before, but now I can't just re-add it. I can't contact support because it always leads me to learn.microsoft subdomain, so i'm making a thread here now. I tried turning off ad-blocker, using different network, different browser, different ip, nothing works, it just don't want to add it. Note that my country is restricted, but i'm using vpn and my regions are set as different country, same country where my card is from. Even though my country is restricted, I could add my payment method before, around one year ago, but I couldn't do purchases. Now, I can't even add this payment method back.

Can this be microsoft's side problem? Maybe there's a cooldown on adding your card back onto account after removing it? Maybe they changed something and uzbekistan is now fully restricted too? Maybe I can set my region as USA, but add uzbekistan payment method somehow? I tried doing it, but it wasn't letting me set card details region as different country, but maybe there's way. I'm very sorry if it is all against rules or might be unacceptable in this community, but I will be glad if anyone could help me.

Answer 1

Hey there! Nice to meet you!

To answer your inquiry, there is no cooldown on re-adding a payment method.

Based on your description and the error message you provided, kindly perform the following workarounds according to Microsoft Agent | Moderator Prakhar_Khare: https://answers.microsoft.com/thread/61afc57c-6d83-4c29-b600-2cb7d79921a9

"A few of the things you can check while entering the details:

Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.

If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "Contoso Shoes" split the company name into the first and last name fields.

If the company only has one name, for example, "Contoso," enter the company name in both the first and last name fields.

If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.

The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date.

For more information, you can refer to the section Troubleshooting problems changing a payment method in the article Change the payment method or credit card linked to your Microsoft account. https://support.microsoft.com/account-billing/add-a-payment-method-to-your-microsoft-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

Please sign in to account.microsoft.com > Address book to update your Billing information.

However, if you are still facing issues while adding a new payment method, we have a dedicated accounts & billing support team that can assist you better with the issue. https://support.microsoft.com/contactus/ "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl