проблема со входом

Question

уже много раз пытался восстановить аккаунт и безуспешно. из возможных вариантов восстановить только то, что эта почта указана как резервная. может ли это помочь?

Answer 1

Эй, там! Приятно познакомиться!

Если позволите, могу ли я узнать точные сообщения об ошибках/коды при попытке входа в вашу учетную запись электронной почты?

Вы случайно не забыли пароль от своей учетной записи?

Видите ли вы какой-либо незнакомый адрес электронной почты/номер телефона при входе в свою учетную запись?

А пока, пожалуйста, попробуйте следовать вспомогательному инструменту для входа, если это сработает по этой ссылке:

https://support.microsoft.com/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

Всего хорошего

Дархил

Answer 2

I appreciate the response.

Unfortunately, the only way to recover the account is through the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl