Huge problem with Windows 10

Question

Hello, I found a bug that causes the entire Windows interface to disappear and the computer to fail to shut down. You need to launch Explorer and kill the task in Task Manager. After that, everything except Task Manager will turn black, the entire interface will disappear, and you can only switch between applications using Alt+Tab. The entire interface will remain the same as in Windows XP. When you try to shut down the computer, it simply goes into sleep mode and nothing changes. The interface remains the same. The only way to restore the interface is to run explorer.exe in Task Manager. But even then, lags and interface bugs persist.

Answer 1

Hi @Dan Shvidko, 

Welcome to Microsoft Q&A forum. 

Thank you for your detailed report regarding the critical bug where the Windows 10 interface disappears, reverting to a black screen or legacy state, and the system fails to shut down properly. We understand that this issue occurs when interacting with the explorer.exe process and that visual bugs and lag persist even after manually restarting the task via Task Manager. We appreciate you taking the time to bring this severe instability to our attention. 

To ensure this complex technical issue is handled effectively, I strongly advise submitting this report directly through the Microsoft Feedback Hub. This is the official portal used by Microsoft's engineering teams to track bugs and feature requests. Submitting it there ensures the development team sees your specific logs and description directly, which significantly increases the possibility of an immediate fix in future updates. 

How to access the Feedback Hub: 

1. Press the Windows Key + F to open the Feedback Hub. 
2. Sign in with your Microsoft account. 
3. Click "Report a problem" and follow the on-screen instructions. 

Regarding Windows 10 Support: Additionally, I would like to gently remind you that official support for Windows 10 is approaching its end of life. After the cutoff date, continuing to use Windows 10 will require a paid subscription for Extended Security Updates (ESU) to remain secure. 

Given the instability you are currently facing, and if it does not interrupt your current workflow, I highly recommend considering an update to Windows 11. This will ensure you receive the latest security updates, a more modern and stable interface, and continued support without incurring additional costs. 

Please let us know if you have any further questions.

Thank you for your patience and understanding throughout this process. Should you have any questions or need further assistance, feel free to reach out at any time.