I'm having trouble logging into my Microsoft account.

Question

Hello, I'm having trouble logging into my Microsoft account. It's linked to Minecraft, where I spent about 50 bucks. When I try to log in, the site tells me that the account doesn't exist, but when I try to create a new one with the same email, it says it does exist and I can log in.

Answer 1

Hi Даня Белов,

I haven't received any updates since your message. Has everything been resolved yet?

Answer 2

Note: Your post was published in the Russian section, but the content is written in English. To make it easier for you, I will also respond in English as well.

Hi Danya Belov,

Thank you for reaching out to the Microsoft Q&A Forum. I understand how frustrating it can be to encounter problems signing in to your Microsoft account, especially when it is linked to your Minecraft purchase.

Based on your description, there may be a conflict between the account recognition system and the sign‑in process. To help you resolve the issue, I recommend the following steps:

• Check your sign‑in method: Make sure you are using the exact email address associated with your Minecraft purchase. Even small differences (such as an extra space or character) can cause sign‑in problems.
• Try alternative sign‑in options: If your account was created with a Microsoft alias, Xbox profile, or a linked service (such as Outlook or Skype), try signing in with those credentials.
• Reset your password: Go to the Microsoft account recovery page and attempt to reset your password using your email address. This will confirm whether the account is active.
• Clear cache and cookies: Sometimes browser data interferes with sign‑in. Clearing it or using a different browser may help.
• Contact Microsoft Support: If the issue persists, reach out to Microsoft account support and provide details of your purchase. They can verify your account and ensure that your Minecraft purchase remains linked.

I hope you will soon be able to sign back in to your account and enjoy the game without interruptions.

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