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"The user has not been assigned any License" alert appears when using Server-Side Synchronization

This article provides a solution to an error that occurs after you select the Test & Enable Mailbox button on a mailbox record in Dynamics 365 (online).

Applies to:   Microsoft Dynamics CRM
Original KB number:   4014487

Symptoms

After you select the Test & Enable Mailbox button on a mailbox record in Dynamics 365 (online), you receive the following alert:

"An internal Microsoft Dynamics 365 error occurred while synchronizing appointments, contacts, and tasks for the mailbox <Mailbox Name>. The owner of the associated email server profile <Email Server Profile Name> has been notified. The system will try again later.

Email Server Error Code: Crm.8004d24b.The user has not been assigned any License"

Cause

The user doesn't have a Dynamics 365 license assigned in Office 365.

Resolution

Assign a Dynamics 365 license to the user.

Note

After assigning a Dynamics 365 license to the user in the Microsoft Online Portal, it may take a few minutes for the license information to sync to Dynamics 365.

For step-by-step instruction for how to assign a Dynamics 365 license to a user, see About licensing and license management.