Exams

Exam MB-210: Microsoft Dynamics 365 Sales Functional Consultant

Warning

This exam certification will retire on November 30, 2024, at 11:59 PM Central Standard Time. Learn more about the new Microsoft Dynamics 365 customer experience credentials.

As a candidate for this exam, you’re a Microsoft Dynamics 365 functional consultant with sales expertise. You’re responsible for implementing solutions that meet the business requirements of an organization, large or small. You’re also responsible for identifying potential process efficiencies and improvements that could be achieved by using Dynamics 365 Sales and wider Microsoft Power Platform features. This may include supporting a sales lifecycle to run effectively and assisting the sales team to:

  • Achieve revenue targets.
  • Execute business strategies.
  • Meet an organization's objectives.

You’re responsible for configuring and expanding the core sales application functionality to create scalable customer solutions which support, automate, and accelerate the company's sales process. You’ll use your knowledge of Microsoft Power Platform and the common customer engagement capabilities in Dynamics 365 to inform the solution design where the following are required:

  • Integrations
  • Business process flows
  • Visualizations
  • Custom applications

As a candidate, you should:

  • Have strong business knowledge of sales processes for business-to-customer and business-to-business scenarios.
  • Understand the sales process of the customer as well as the core functionality of Dynamics 365 Sales to identify where the two align and differ.
  • Be proficient in configuring Microsoft Power Platform, primarily model-driven apps.
  • Have knowledge of Microsoft 365 services and their interactions with Microsoft Dataverse.

Important

The English language version of this exam was updated on April 19, 2024. Review the study guide linked in the “Tip” box for details on recent changes. If a localized version of this exam is available, it will be updated approximately eight weeks after this date. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of this exam are not updated on this schedule.

Passing score: 700. Learn more about exam scores.

Tip

Part of the requirements for: Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

Related exams: none

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  • MB-210: Microsoft Dynamics 365 Sales Functional Consultant

    Languages: English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Chinese (Simplified)

    Retirement date: **

    This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Sales; manage core sales features; and configure additional tools and services.

    Price based on the country or region in which the exam is proctored.

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Skills measured

  • The English language version of this exam was updated on April 19, 2024. Review the study guide linked in the preceding “Tip” box for details about the skills measured and recent changes.
  • Configure Dynamics 365 Sales (35–40%)
  • Manage core sales features (30–35%)
  • Configure additional tools and services (25–30%)

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.