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Surface Hub 3 Pack FAQ

What is the Surface Hub 3 Pack?

  • The Surface Hub 3 Pack is an upgrade that replaces the Surface Hub 2S cartridge. It’s the same shape and size as the Surface Hub 2S cartridge and includes tactile bumps to differentiate it from the cartridge for Surface Hub 2S.
  • The Surface Hub 3 Pack enables you to rotate 50” Hub devices: Unlock unique collaboration scenarios with Portrait on Surface Hub 3 50” devices. With Smart Rotation, seamlessly adjust the device to the orientation that’s best for your meeting or collaboration needs in the moment.
  • Customers will benefit from a 60% CPU performance increase and a 160% GPU performance increase over Surface Hub 2S.

Does this pack turn my Surface Hub 2S into Surface Hub 3?

  • Yes, the Surface Hub 3 Pack is a hardware upgrade that transforms your Surface Hub 2S device into a Surface Hub 3.

How can I place an order for the Surface Hub 3 Pack?

How do I install Surface Hub 3 Pack?

  • The Surface Hub 3 Pack is designed for easy removal and replacement of the existing Surface Hub 2S cartridge. Using a Phillips-head screwdriver to unscrew the retaining bolt, you can remove the Hub 2S cartridge and insert the new Surface Hub 3 Pack. Press power, and the installation is complete. For detailed instructions, see Install and manage Surface Hub 3 Pack.

Will the new cartridge extend the warranty on my Surface Hub 2S?

  • No. Surface Hub 3 Pack comes with a 1-year limited hardware warranty1 and does not affect your Surface Hub 2S warranty.

If I install the new cartridge on my Surface Hub 2S, will it get all the same firmware, driver and feature updates as Surface Hub 3?

  • Yes, purchasing the Surface Hub 3 Pack helps extend the life of your current Surface Hub 2S.

Can I recycle the old cartridge after installing the Surface Hub 3 Pack?

  • Yes. You can use the return label included in the packaging for the Surface Hub 3 Pack to send your old cartridge to Microsoft for recycling, if desired. Before recycling your Surface Hub 2S cartridge, first remove the hard drive and delete any corporate data. To learn more, see Install and manage Surface Hub 3 Pack

References

  1. Microsoft’s Limited Warranty is in addition to your consumer law rights.

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