Two of our MTRoW (Teams Room) have wrong resolution on small screen

Question

We experiencing that two of our MTRoW have the wrong resolution on the small screen.

We can change the resolution but it goes back after a couple of restarts (daily).

We also experienced that when logged in as admin the Teams app is auto starting (which it shouldn’t, should only be when logged in as Skype user).

We are using professional signage screens and have a lot of the same setup without this issue.

Anyone else experiencing this?

Answer 1

Hello Tobias, this is Suganya. I'm happy to assist you.

One possible cause of this issue could be related to the display settings on the MTRoW devices. You may want to check the display settings on the affected devices to ensure that the resolution is set correctly for the small screen. Additionally, you may want to check if there are any display driver updates available for the devices, as outdated drivers can sometimes cause resolution issues.

To know more please check out the below link:

https://learn.microsoft.com/en-us/microsoftteam...

Regarding the issue with the Teams app auto-starting when logged in as an admin, this may be related to the device settings or configuration. You may want to check the device settings to ensure that the Teams app is set to only start when logged in as a Skype user, and not as an admin.

Please let me know if you need further assistance. Thank you!

Regards

Suganya